Executive Assistant Operations Support Specialist

Benefits:

401(k)

401(k) matching

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Company: Fastest Labs of Meridian and Boise Location: Meridian, Idaho Reports To: Integrator / General Manager Employment Type: Full-Time Compensation: $18–$25 per hour, depending on experience

Position Summary

Are you a positive force who LOVES working with people? Are you also software savvy? Do you proactively solve problems and create solutions that everyone is amazed by? If so, keep reading! The Executive Assistant / Operations Support Specialist supports the General Manager by assisting with operational, client support, administrative, billing, scheduling, and field testing responsibilities.

This person will help keep the business organized, responsive, and efficient while freeing the General Manager to focus on growth, sales, strategy, and leadership.

The ideal candidate is organized, dependable, tech-savvy, proactive, and comfortable learning new systems. Experience using AI tools, automation, CRM software, spreadsheets, and business technology is a strong plus.

About Fastest Labs

Fastest Labs provides professional drug, alcohol, DNA, and workplace testing services for companies and individuals. We help employers build safer workplaces, stay compliant, make better hiring decisions, and respond quickly when testing needs arise.

Our standard is simple: clean, fast, accurate, and dignified testing.

We are growing and looking for a highly capable, proactive person who can support the General Manager, improve operational follow-through, communicate well with clients, and help the business scale.

This is not a “wait to be told what to do” role. We need someone who sees what needs to happen, takes ownership, uses technology well, and helps move the business forward.

Key Responsibilities

Operations & Administrative Support

Support the General Manager with day-to-day operational priorities

Manage and organize the General Manager’s email inbox

Proactively identify tasks, issues, and follow-ups that need attention

Help improve business processes, workflows, checklists, and systems

Assist with documentation, internal processes, and operational organization

Track open tasks and follow through until completion

Client Communication & Account Support

Communicate professionally with clients by phone, email, and text

Help onboard new corporate accounts and clients

Assist clients with testing questions, scheduling, account setup, and general support

Maintain fast, clear, and respectful communication with clients

Help create a positive client experience from first contact through ongoing service

Scheduling & Field Testing

Schedule on-site drug and alcohol testing appointments

Perform scheduled on-site drug and alcohol testing for clients

Participate in the after-hours and on-call testing rotation

Represent Fastest Labs professionally while working at client locations

Follow testing procedures, chain-of-custody requirements, and confidentiality standards

Maintain a clean, respectful, and professional testing experience for donors

Billing, Invoicing & Inventory

Complete monthly client invoicing and billing support

Coordinate with lab managers on inventory needs

Manage inventory ordering for both lab locations

Help maintain accurate records for supplies, orders, and client billing

Follow up on missing information, billing questions, and operational details

Technology, AI & Process Improvement

Use software tools to improve speed, organization, and accuracy

Learn and use company systems, including CRM, scheduling, billing, email, spreadsheets, and testing platforms

Use AI tools responsibly to improve writing, organization, workflow, documentation, and productivity

Look for ways to reduce repetitive work, improve response time, and make processes more scalable

Bring ideas to the table instead of simply maintaining the status quo

The Right Person Will Be:

Highly organized and detail-oriented

Proactive and self-directed

Comfortable taking ownership of important tasks

Strong with software, spreadsheets, email, and business systems

Experienced in using AI and technology to work smarter

Professional with clients, donors, and team members

Calm under pressure and able to handle urgent requests

Comfortable with accountability and follow-through

Able to protect confidential information

Willing to learn drug and alcohol testing procedures

Reliable, punctual, and dependable

Comfortable working both in the office and in the field

Required Qualifications

Strong written and verbal communication skills

High comfort level with computers, software, email, and spreadsheets

Ability to manage multiple priorities without constant supervision

Valid driver’s license and reliable transportation

Willingness to travel locally between Boise, Meridian, and client locations

Willingness to participate in after-hours/on-call testing rotation

Ability to maintain confidentiality and follow detailed procedures

Ability to pass required background checks and company screening requirements

Preferred Qualifications

Experience as an executive assistant, operations coordinator, office manager, client success specialist, or administrative support professional

Experience with CRM systems, billing software, scheduling tools, Google Workspace, Microsoft Office, or similar platforms

Experience using AI tools such as ChatGPT or other productivity platforms

Experience in healthcare, compliance, HR support, testing, logistics, or field service

Experience with invoicing, client onboarding, or inventory coordination

DOT drug and alcohol testing experience is helpful but not required

Physical & Work Requirements

Ability to travel locally for on-site testing appointments

Ability to stand, walk, bend, and carry testing supplies as needed

Ability to work in an office, lab, and client-site environment

Ability to occasionally work outside normal business hours as part of an on-call rotation

Ability to follow strict testing, documentation, and confidentiality procedures

Why Join Fastest Labs?

This is a meaningful role in a growing small business where your work directly impacts client experience, team efficiency, and business growth.

You will not be stuck doing the same narrow task every day. You will support operations, clients, field testing, billing, inventory, technology, and process improvement. For the right person, this role has room to grow.

We are looking for someone who wants to become a trusted operational right hand- not just someone looking for a desk and a checklist.

Must be able to work a variable schedule based on client needs and participate in a rotating after-hours on-call schedule for testing collections.

Equal Opportunity Employer

Fastest Labs is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Homewatch Caregivers Corporate.