Sales Support Representative

Job Description

Job Description

Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions, and maximizing your online experience.

Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We’re actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you’re looking to be part of a dynamic and fast-growing organization, we’d love for you to help us continue delivering industry-leading service to our customers.

JOB OVERVIEW:

We are seeking a Sales Support Representative to play a key role in assisting our Sales Representatives by managing lead lifecycles, resolving account issues, and ensuring a seamless customer experience from sale to installation. This is a hybrid role based in Daytona, Florida, with a combination of in-office and remote workdays. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service and operational support.

RESPONSIBILITIES:

• Support Sales Representatives by managing inbound and outbound customer interactions related to scheduling, order status, and account inquiries
• Process and track new service orders from initial sale through successful installation, ensuring accuracy in billing and customer records
• Identify and resolve order discrepancies, serviceability conflicts, appointment issues, and mapping or pin inaccuracies in coordination with field teams
• Assist in managing and updating the CRM system to maintain accurate lead and customer data
• Conduct follow-up calls and communications with customers to confirm appointments, address concerns, and reduce cancellations and pre-install fallout
• Collaborate with the Sales and Operations Manager to identify process improvement opportunities that increase efficiency and customer satisfaction
• Support compliance with sales documentation procedures and data accuracy protocols
• Assist with system transitions, software implementations, or integrations affecting sales operations as needed
• Provide reporting and administrative support to the sales team as directed
• Other duties as assigned

REQUIRED SKILLS / ABILITIES:

• Strong communication skills, both verbal and written, with a professional and customer-focused approach
• Proficiency with computers and the ability to quickly learn new software systems and CRM platforms
• Ability to multitask and manage competing priorities in a fast-paced environment
• High attention to detail with a commitment to accuracy in data entry and order management
• Strong organizational skills with the ability to follow through on tasks independently
• Collaborative team player with a positive, problem-solving attitude

EDUCATION / EXPERIENCE:

• High school diploma or GED required
• Previous experience in customer service, sales support, or administrative roles preferred but not required
• Experience working with CRM systems or order management platforms a plus

PHYSICAL REQUIREMENTS:

• Ability to work in a standard office environment, including prolonged periods of sitting and working on a computer
• This is a hybrid role requiring both in-office and remote workdays; a reliable high-speed internet connection and a quiet, dedicated workspace are required for remote work days

BENEFITS:

• Competitive hourly rate plus performance-based incentives
• Company-paid premiums for medical, dental, and vision insurance for you and your dependents
• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance 120 hours paid time off (PTO) after 90-day probation period
• 40 hours of paid sick leave
• 6 major paid holidays off
• 401(k) plan with company match.

EOE STATEMENT:

Wire 3 is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics. Wire 3 encourages applicants of all ages.