Patient Care Coordinator

Job Description

Job Description

Patient Care Coordinator

Company Overview
At Beltone, we deliver premium patient care by fostering a collaborative, empowering work environment. Our commitment to innovative hearing technology and exceptional service drives our success. This position is for our Zanesville, OH location. No remote work available.

Responsibilities

• Administrative Support: Perform a range of office tasks efficiently.

• Patient Assistance: Support the Hearing Care Professional in guiding patients and serve as their primary liaison.

• Appointment Management: Optimize scheduling to maximize test opportunities and track patient engagement.

• Marketing & Sales: Assist with local marketing efforts, cultivating new community relationships and referrals.

• Communication: Handle incoming calls and follow up with patients professionally.

• Documentation & Compliance: Process clinic forms accurately to ensure HIPAA and state law compliance, including verifying patient eligibility.

• Financial Processing: Manage payments, reconcile cash balances, and oversee inventory.

• Office Environment: Maintain a clean, welcoming workspace.

Qualifications

• High School diploma or equivalent required.

• Preferred: 2 years’ experience in office administration, sales, or customer service.

• Proficiency in MS Office.

• Flexibility to work varying hours.

Competencies

• Strong customer service orientation.

• Team player with a positive, enthusiastic attitude.

• Self-motivated, organized, and decisive.

Join Beltone and grow professionally in a dynamic environment where your skills contribute to superior patient care. We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds.