Counselor - Outreach Specialist (SSP IB)

Salary and Benefits Salary Range: $4,482.00 per month to $6,342 per month. PLEASENOTE: The starting salary placement depends on qualificationsand experience and is anticipated to be in the range of $4,482.00per month to $5,412.00 per month. Cal State East Bay offers a broad range of benefits that includesmedical, dental, vision, retirement (CalPERS), 401k, 457, 403(b),dependent and health care reimbursement accounts, life insurance,vacation and sick, 14 paid holidays, one personal holiday andtuition fee waiver. medical dental vision retirement (CalPERS) 401k 457 403(b) dependent and health care reimbursement accounts life insurance vacation and sick 14 paid holidays one personal holiday tuition fee waiver For more information on the benefits program, please visit our benefits website. The CSU Total CompensationCalculator demonstrates the significance of our benefitspackage. Classification Student Services Professional IB About Cal State East Bay Cal State East Bay's beautiful main campus is located in theHayward hills with panoramic views of the San Francisco Bayshoreline. Situated above the city of Hayward, the campus offers anideal setting for teaching and learning and yet easy access to themany cities along the bay. The University has a satellite campus inConcord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay isone of 23 universities of the California State University system(CSU). Cal State East Bay is recognized as a regionally engaged andglobally oriented university with a strong commitment to academicinnovation, student success, engaged and service learning,diversity, and sustainability. About the Position Please Note: Review of applications will begin on May 13,2026. The Office of Student Outreach provides comprehensive services toprospective students, current students, staff, faculty, and membersof the community-at-large seeking University information orservices concerning outreach, pre-admission advising, transfercredit evaluation and financial aid. This position conducts a fullrange of enrollment services activities. Under the generalsupervision of the Director of Student Outreach, this positionspecializes in generating, cultivating, advising, converting, andyielding prospective students within a defined market territory aswell as supporting efforts to meet the University's overall newstudent enrollment goals. Responsibilities include (but are not confined to) the following:under the guidance and leadership of an outreach counselor, conducton- and off-campus pre-admission advising appointments regionallyand out-of-area as needed; participate in on- and off-campusevents; conduct advising and promotional visits to high schools andcommunity colleges with corresponding reports of prospectgeneration and conversion from prospect to applicant, acceptanceand enrollment from said schools; represent all University programs(both academic and co-curricular) through presentations andworkshops; track student interactions; represent the University atcollege fairs/evening programs; conduct informational presentationson CSUEB, the CSU system, admissions, and financial aid; providefollow-up written, electronic and telephone communication toprospective students; build and sustain positive relationships withprospective students, their families, and high school &community college specialists. Responsibilities Under the oversight of the Outreach Director and outreachcounselors, work to generate, cultivate, convert, and yield newstudent inquiries from within a defined market by providingoutreach and recruitment services In conjunction with outreach Counselors, assist with theoversight of territories and conduct recruitment travel to highschools and community colleges statewide and represent theUniversity at college fairs, counselor conferences, at otherevents, and in professional organizations Deliver presentations, college fairs, workshops and othereducational services from campus partners/departments (i.e. SEAS,EOP, academic programs, etc.) designed to encourage and facilitatecollege admissions and enrollment. Input information into Salesforce on all student interactionsincluding phone calls, in person and online appointments, emails,and all other contact. Extract and review lists of students forproactive outreach during the recruitment cycle. Develop and sustain relationships with high schools andcommunity colleges by being conversant in the University's academicand extracurricular opportunities, being data informed, andprojecting a positive professional demeanor and appearance. Serveas a resource for students, schools, and community-basedorganizations and conduct ongoing communication (direct mail;electronic, telephone) with prospects, applicants, and admittedstudents. In conjunction with outreach counselors, occasional visits willbe made to select territories in Southern California, including butnot limited to the regions of Pasadena, San Bernardino, Ontario,Riverside (Inland Empire), Los Angeles, Orange and San Diegocounties Provide accurate, ethical, and up to date pre-admission andinitial financial aid advising Exhibit cultural competency as well as sensitivity to thosefrom diverse economic backgrounds Maintain familiarity with, and effectively communicate CSUEBmarketing messages and craft communications conforming to theUniversity's message platform, Enrollment Services communicationplans, and in keeping with the University communication styleguide Regularly reference, retain, recall, and apply CSU and CSUEBrecruitment & admissions policies & procedures Advise students and their family members on CSU admissionrequirements and eligibility, CSUEB's impaction --as appropriate,as well as general financial aid information by way ofinformational presentations on CSUEB, the CSU system, admissions,and financial aid Provide institutions with needed/requested information asappropriate Follow through in a timely manner on all requests forinformation/assistance Serve as a liaison between prospective students andadmissions/financial aid personnel to ensure accurate and timelyevaluation and communication Assist with Welcome Center duties as needed including providingcoverage when needed, information sessions for campus visitors, andpre-admission appointments hosted in the center Provide virtual counseling to prospective students, applicants,and admitted students at various points in the enrollmentfunnel Crosstrain on fulfillment center duties, serving as back up inabsence of fulfillment center coordinator Provide general information and service for all EnrollmentManagement functions Respond to electronic and telephone inquiries in a timelyfashion (e.g. 24 hours) and deliver service in the areas ofpre-admission/recruitment, admissions, records and registration,graduation evaluation, and financial aid Provide information to prospective and current students neededto successfully academically meet admissions requirements, completethe admission & financial aid application processes, orprogress as a CSUEB student Provide transcript evaluation service to prospective studentsto inform students of requirements for admission. Assist the Office of Admissions with coordinated transcriptevaluation service Regularly and accurately reference and apply EM policies andprocedures When answering calls or responding to electronic inquiries todeliver exceptional & courteous service, transferring callersor forwarding emails to other EM specialists only when absolutelynecessary Actively problem-solve and employ appropriate independentjudgment in dealing with those inquiring Know, embrace, and effectively communicate the CSUEB marketingplatform Communicate the benefits of a CSUEB education Participate in ongoing comprehensive cross-training effortswithin the EM Participate in the development of work teams within EM Special projects or unanticipated needs may result in otherduties being assigned Staff and complete tasks at on-campus events at the directionof the event coordinator Minimum Qualifications Experience: Equivalent of one (1) year of experience in professionalStudent Services work at the entry trainee level. Equivalent amounts of graduate level job-related education maybe substituted for the required experience. Education: Equivalent to graduation from a four-year college or universityin one of the behavioral sciences, public or businessadministration, or a job-related field. Additional specialized experience during which the applicanthas acquired and successfully applied the knowledge and abilitiesshown above may be substituted for the required education on ayear-for-year basis. Knowledge and Abilities: Working knowledge of the methods and problems of organizationand program management. Research and interviewing techniques. Principles of individual and group behavior. The ability to rapidly acquire such knowledge of theorganization, procedures and activities of the specific campus towhich the position is assigned. Knowledge of basic principles, practices and major trends inthe Student Services field to which assigned. Ability to rapidly acquire a working knowledge of the specificobjectives of the campus Student Services program and itsrelationship to the total campus operation. Ability to interpret and apply program rules andregulations. Gather and analyze data; reason logically, draw validconclusions and make appropriate recommendations. Present clear and concise information orally and in writtenreports. Establish and maintain cooperative working relationships withfaculty, CSU administrators, student organizations and otherprivate and public agencies. Preferred Skills and Knowledge Bilingual in Spanish is preferred but not required Equivalent to graduation from an accredited four-year collegeor university 1 year of experience in a college/university setting inoutreach and recruiting preferred. Experience and demonstrated effectiveness in presenting tolarge groups, providing information on admissions, financial aid,CSUEB, and the CSU Ability to quickly develop comprehensive knowledge about CSUEBand CSU/CSUEB enrollment requirements, policies, and procedures, aswell as general knowledge about financial aid processes andprocedures Ability to promote constructive dialog, and demonstratedeffectiveness as a sympathetic listener Ability to interact professionally and effectively,individually or in group settings, with prospective students andtheir family members, school/college Specialists, andcolleagues Ability and willingness to work with diverse populations Ability to identify and analyze organizational and operatingproblems and implement appropriate responses. Strong organizational skills and ability to plan, coordinate,and initiate actions necessary to implement administrative or groupdecisions or recommendations Ability to work independently Ability to learn and use administrative database system(s),instant messaging, degree audit software, document imagingsoftware, and MS Office applications Ability and willingness to understand, embrace, and communicateCSUEB marketing messages A valid California Driver’s License Ability and willingness to accommodate flexible work schedulethat includes evenings and weekends Must be willing and able to complete frequent travel via carthroughout California Experience with a CRM preferred but not required Experience with social media platforms preferred but notrequired Condition(s) of Employment Satisfactory completion of a background check (including LiveScan,as appropriate), that may include, but is not limited to: criminalrecords check, verification of academic credentials, licenses,certificates, credit history, professional references and/orverification of work history is required for employment. Cal StateEast Bay will issue a conditional offer of employment to theselected candidate, which may be rescinded if the background checkreveals disqualifying information, and/or it is discovered that thecandidate knowingly withheld or falsified information.Unsatisfactory results may also affect the continued employment ofcurrent Cal State East Bay employees who were conditionally offeredthe position. All background checks are conducted through the university's thirdparty vendor, Accurate. LiveScan is conducted through theUniversity Police Department. EEO Statement All university programs and activities are open and available toall regardless of race, sex, color, ethnicity or national origin.Consistent with California law and federal civil rights laws, CalState, East Bay provides equal opportunity in education andemployment without unlawful discrimination or preferentialtreatment based on race, sex, color, ethnicity, or national origin.Our commitment to equal opportunity means ensuring that everystudent and employee has access to the resources and support theyneed to thrive and succeed in a university environment and intheircommunities. The CSU complies with Title VI of the Civil Rights Actof 1964, Title IX of the Education Amendments of 1972, theAmericans with Disabilities Act (ADA), Section 504 of theRehabilitation Act, the California Equity in Higher Education Act,California’s Proposition 209 (Art. I, Section 31 of the CaliforniaConstitution), other applicable state and federalanti-discrimination laws, and CSU’s Nondiscrimination Policy. Weprohibit discriminatory preferential treatment, segregation basedon race or any other protected status, and all forms ofdiscrimination, harassment, and retaliation in all universityprograms, policies, and practices. Other Information All California State University campuses, including Cal State EastBay, are smoke and tobacco-free. For more information, please visit our website . In compliance with state and federal crime awareness and campussecurity legislation, including The Jeanne Clery Disclosure ofCampus Security Policy and Crime Statistics Act, the Cal State EastBay Annual Campus Security Report is available . Sponsorship Cal State East Bay is not a sponsoring agency for Staff orManagement positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandatedreporter under the California Child Abuse and Neglect Reporting Actand will be required to comply with requirements set forth in theCSU Executive Order 1083 as a condition of employment. Advertised: April 24, 2026 (9:00 AM) Pacific DaylightTime Applications close: #J-18808-Ljbffr The Chronicle Of Higher Education, Inc.