Store Director

Job Description

Job Description

Rivers Co-op Markets is hiring a full-time Store Director!

Starting annual salary of $75,000 - $85,000, depending on qualifications and experience.

Why Work with Us?

For many people, it's the opportunity to work for an inclusive, local, values-driven business that provides healthy, delicious, and sustainable foods to their community; it's also about people - the ability to work with a great team to create amazing customer experiences. Whatever your reason for joining us, know this: working with us makes a difference!

Position Summary:

The Store Director is accountable for driving the achievement of impactful results that embody integrity, nurture trust, and stay true to the mission, vision, and values of our cooperative. This senior leadership role oversees the daily operations, strategic planning, and overall performance of the store to ensure it meets key goals, balancing care and accountability, and fostering a supportive and high-performing environment. The Store Director actively coaches and develops team members, ensuring continuous opportunities for growth and skill development. They also play a pivotal role in fostering positive community relationships, demonstrating a commitment to both the well-being of the community and the success of the store.

This position is also responsible for collaborating with Rivers Co-op Markets administrative functions (HR, Finance, Marketing, Purchasing, IT) to ensure excellent communication and alignment between their store and administration.

Qualifications:

• Customer Service: Proven ability to ensure exceptional customer service, conflict resolution and experiences across a store or multiple departments; ability to recommend and implement customer-centric initiatives or strategies based on feedback and trends to enhance the customer experience across a store or multiple departments
• Retail Experience: Experience in a fast-paced grocery retail setting including perishable and non-perishable inventory management as well as tracking, improving, and managing product margins across multiple departments
• Team Leadership: Supervisory experience including hiring, training, development, performance management, coaching, and team building for a manager group; skilled at creating a culture of inclusivity, teamwork, and collaboration; a track record of achieving excellent results through the effective development of high-performing leadership teams
• Multi-Department Oversight: Demonstrated ability to provide effective oversight and leadership for a store, departments, or units; proven ability to allocate resources and set priorities for multiple leadership positions and departments; utilizes and develops processes for cross-department productivity, quality, and service
• Communication: Proven exceptional ability in expressing self, actively listening, self-awareness, empathy, and flexible communication for effective leadership and professionalism in all interactions; ability to clearly convey policies, priorities, vision, store, and organizational goals in a manner that builds cohesiveness and rapport; ability to foster open communication, empower, and motivate leadership team to work towards achieving store shared goals; ability to remain calm, professional, and optimistic during challenging situations and effectively resolve conflicts in a constructive and positive manner
• Financial and Strategic Planning and Implementation: Demonstrated experience with planning, implementing, and achieving the strategic and financial goals of an organization and/or unit
• Prioritization and Time Management: Proven ability to prioritize and effectively optimize resources with competing demands and changing priorities, balancing daily operational tasks with strategic priorities; skilled in managing time and delegation to effectively lead, empower, and develop store leadership, and achieve goals
• Adaptability and Innovative Thinking: Proven ability to be creative, flexible, and adaptable to changing circumstance and demands; the ability to pivot strategies in response to shifts, unexpected challenges, store, or organizational needs; ability to develop, test, and implement new strategies, embrace innovation, and effectively guide team through transitions; encourage team leaders to develop new ideas and think about alternative ways of doing things
• Problem Solving: Proven ability to prioritize and solve complex and often longer-term problems affecting a store, multiple departments, or organization; demonstrated success in fostering a problem-solving mindset and innovative thinking within leadership team; a history of choosing the best course of action based on the pros and cons, available resources, long term impact, and potential outcomes of a decision; proven ability to solve problems and make effective decisions during a crisis
• Technical Skills: Intermediate computer skills including web browsing and Microsoft Office and/or Office 365; proven ability to effectively use technology including email, message boards, etc. for communication; proficient in Microsoft Excel including ability to navigate spreadsheets and familiarity with basic functions, such as copy/paste, calculate sums; demonstrated ability to effectively use scheduling, payroll, and other manager applications; basic math skills including ability to perform addition, subtraction, multiplication, and division

Preferred Qualifications:

• Industry Knowledge: Familiarity with natural foods industry and products strongly preferred
• Technical Skills: Demonstrated ability to effectively utilize SharePoint and Teams
• Change Management: Experience developing and executing change management strategies that minimize operational disruption and maintain business performance. Ability to create and implement communication plans that build trust, transparency, and employee engagement throughout periods of change.
• Multilingual 

Location: 221 Main St. N., Stillwater, MN 55082

Schedule: Current shifts available may vary and can include day, evening, weekend, and holiday hours to meet department needs. Flexibility is required to meet business needs.

Benefits: Our pay and benefits focus on meeting the financial, health, and wellness needs of our staff. They include:

• Starting annual salary of $75,000 - $85,000, dependent on experience
• 20% employee discount
• Excellent paid time off and paid volunteering
• 401(k) matching
• Low-cost health insurance premium options, and FREE access to primary care and mental health counseling for those enrolled in our medical insurance
• EAP
• On-demand pay

We offer exceptional perks including:

• Free food "buddies"
• Employee referral bonuses
• Dress code that allows for inclusivity and creativity

Physical and Working Requirements:

The position involves frequent stationary tasks, along with regular movement within the grocery, front end, deli, and storage areas. Frequent positioning is required to access both low and high shelving, equipment, and products. The job also entails the frequent movement of containers weighing up to 60 lbs. Store Directors frequently handle grocery, produce, and deli items and may occasionally ascend/descend a ladder to reach high shelving. Store Directors will utilize various equipment including but not limited to a POS system, knives, a pallet jack, a baler, computers, and printers. This role requires exchanging accurate information in person, over the phone, and through email and other written communication. Store Directors will occasionally work in a walk-in cooler and be exposed to sanitizer, cleaning products, and loud noises, and may be designated as staff to be contacted in emergency situations. Additionally, Store Directors must have the ability to travel between locations and must meet the Rivers Co-op Markets' safe driver requirements.

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