PC Desktop Technician II

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Position Title: PC Desktop Technician II

Location: Rock Island Arsenal, IL

Job Summary

KaiHonua, LLC has an immediate opening for a PC Desktop Technician. The PC Desktop Technician II operates and monitors computer equipment. Performs routine tasks to maintain computer equipment and their peripherals. Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage. Monitors and controls computer systems and applications; maintains a working knowledge of enterprise computing environments; monitors data Communications Network to ensure that network is available to all systems. Trains other operators to use/monitor equipment. Effectively communicates issues/errors/failures to supervisors to ensure timely resolutions. Responsible for maintaining complete log entries for specific systems that is being monitored and for complete and accurate turnover to the succeeding shift operators.

Essential Duties and Responsibilities (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:

• Determines sequence of operations by studying production schedule
• Prepares equipment for operations by accessing software in computer; loading paper into printers and plotters; preparing for output
• Starts operations by entering commands
• Maintains operations by monitoring error and stoppage messages; observing peripheral equipment; entering commands to correct errors and stoppages; reloading paper; making adjustments in process; notifying supervisor for additional resources
• Documents problems and actions by completing production logs.
• Resolves user problems by answering questions and requests
• Ensures operation of equipment by completing preventive maintenance requirements and tests; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Maintains client confidence and protects operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed

Job Requirements:

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High School Diploma or GED
• 2-4 years of experience performing the duties of a PC Desktop Technician
• Must possess and maintain an IT II level certification IAW AR 25-2 and an IAT I certification IAW DoD 8570.01-M and BBP 05-PR-M-0002
• Must be a US citizen

Abilities

• Ability to organize, prioritize and meet deadlines
• Capable of conveying complex information in a simplistic manner
• Strong critical thinking and problem-solving skills
• Strong self-starter requiring minimal supervision
• Able to take proactive measures to prevent problems rather than reactive by nature
• Strong verbal and written communication to effectively express concepts, plans, and proposals

Security Clearance

Position may require a DoD security clearance.

Physical Requirements

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weight up to thirty (30) pounds as necessary.

• Must have valid driver's license
• Clean driving record
• Occasional use of company vehicle while on work site

Benefits

KaiHonua LLC offers a comprehensive benefits package including Paid Time Off, a matching retirement program, and competitive salaries that commensurate with skills and experience. For more information about our company, please visit our website at

Company Summary

Headquartered in Hawaii, KaiHonua, LLC is an SBA Certified NHO 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. KaiHonua, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

KaiHonua, LLC reserves the right to change or modify job duties and assignments at any time. The above is not all encompassing. Positions functions and qualifications may vary depending on business needs.

KaiHonua, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

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