Field Services Technician

Requisition ID: [[id]] * Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. * About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram. Position Information * Posted Range:* This is a Union represented role paying $36.43 per hour. This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! Primary Role Performs J.U.L.I.E. locates. Performs b-box and valve inspections and maintenance/exercising, fire hydrant flushing inspections, and leak detection. Reads, tests, and/or installs water meters, when needed, and performs customer service functions, when needed. Breakdown of tasks determined by community and business need. Key Accountabilities * Performs J.U.L.I.E. locates. Performs b-box and valve inspections and maintenance/exercising, fire hydrant flushing inspections, and leak detection. * Reads, tests, and/or installs water meters, when needed, and performs customer service functions, when needed.Works with utility crews and customers, performing various water and sewer utility repairs, maintenance, installations, and a high level of customer service awareness to include working on main breaks, sanitary sewer backups, and jet flushing sewers. * Maintains and keeps equipment in proper and safe operating condition. * Performs required paperwork and investigations accurately, completely, detailed, and on time. * Operates heavy equipment and vehicles such as dump trucks, water pumps, jackhammers, sewer jet cleaning and vacuum equipment, TV equipment, etc. * Effectively operates various equipment such as line locators, metal locators, pressure gauges, Sawzall, augers, b-box keys, meter reading equipment, etc.Works with teams or alone to complete assigned projects on time. * Willing to perform any and all related job functions, when needed. License/Certification * Active driver’s license required. * Must obtain Class A IL CDL license within 90 days of hire. Experience/Education * High school diploma or equivalent required. * Zero to two years of experience in the water industry. Physical Requirements * Frequent sitting, standing, and walking.Frequent stooping, bending, and crouching. * Frequent use of manual and power tools, requiring the use of multiple muscle groups on a regular basis. * Ability to lift up to 50 lbs. Work Environment * Primarily outdoors. * May involve dig sites. * May involve going into customer homes. * Works overtime when required. * #LI-ES1 #LI-Onsite Competencies Plans & Aligns Decision Making Communicates Effectively Builds Networks Action Oriented * Join American Water...We Keep Life Flowing ™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.