BRM / Engagement Manager

Job Description

Job Title: BRM / Engagement Manager

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Location: Center Valley, PA / Edison, NJ Onsite

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Duration: Fulltime/Permanent

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Role

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The Engagement Manager will own and strengthen strategic customer relationships across business and IT functions within the United States. The role is responsible for driving account growth, executive stakeholder engagement, business value realization, and digital transformation initiatives while positioning Client as a trusted strategic partner.

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Key Responsibilities

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Strategic Account Leadership

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1. Own and strengthen strategic relationships with customer stakeholders across business and technology functions.
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2. Serve as the primary engagement leader for designated customer business units and functions.
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3. Develop trusted advisor relationships with customer executives, business leaders, and functional stakeholders.
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4. Lead executive governance forums, business reviews, and strategic planning discussions.
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5. Collaborate with consulting, sales, delivery, and partner teams to align growth strategies with customer priorities.
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Client Relationship Management

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1. Establish and maintain executive-level relationships with customer leadership.
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2. Understand customer business objectives, strategic priorities, and organizational goals.
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3. Drive customer satisfaction, stakeholder engagement, and long-term business partnerships.
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4. Ensure measurable business value realization across engagements and transformation programs.
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Account Growth & Business Development

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1. Own revenue growth objectives and pipeline generation within the assigned customer portfolio.
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2. Identify white-space opportunities and develop proactive account growth strategies.
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3. Lead opportunity qualification, solution positioning, proposal development, and executive presentations.
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4. Drive cross-selling and up-selling opportunities across Applications, Infrastructure, Cloud, Data & AI, Engineering, and Consulting services.
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5. Support contract renewals, account expansion, commercial discussions, and strategic deal pursuits.
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Governance & Service Excellence

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1. Ensure effective governance across ongoing engagements and transformation initiatives.
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2. Conduct executive business reviews focused on business outcomes, innovation, risk management, and value delivered.
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3. Monitor account health, customer feedback, operational performance, and financial metrics.
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4. Proactively identify and manage risks, issues, and customer concerns through appropriate governance mechanisms.
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Strategic Transformation

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1. Partner with customer leadership teams to define technology roadmaps and transformation agendas.
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2. Bring industry best practices, MedTech insights, and innovation-led solutions to customer discussions.
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3. Champion AI, GenAI, automation, analytics, cloud modernization, and digital transformation initiatives.
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4. Translate customer business challenges into scalable technology-enabled solutions.
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Financial & Commercial Management

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1. Manage account revenue, profitability, forecasting, and business planning activities.
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2. Support commercial negotiations, contract management, and business case development.
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3. Ensure delivery, growth, and financial commitments are aligned with account objectives.
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4. Drive margin improvement while maintaining customer satisfaction and service excellence.
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Success Metrics

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• Account Revenue Growth
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• Expansion Bookings and Pipeline Creation
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• Customer Satisfaction (CSAT/NPS)
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• Executive Relationship Coverage
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• Deal Win Rate
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• Margin and Profitability Performance
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• Innovation and Transformation Initiatives Launched
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• Governance Compliance and Risk Management Effectiveness
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Required Skills & Experience

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1. Significant experience in Client Services, Consulting, Account Management, Business Development, or Digital Transformation, preferably within MedTech, Healthcare Technology, Life Sciences, or other regulated industries.
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2. Strong understanding of the MedTech industry landscape, including product development, quality systems, regulatory compliance, manufacturing operations, supply chain, commercial operations, and post-market surveillance.
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3. Proven experience working with leading MedTech and healthcare organizations, managing executive relationships, and driving business growth.
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4. Deep knowledge of MedTech business processes and platforms, including:
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• Quality Management Systems (QMS)
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• Regulatory Affairs
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• CAPA
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• TrackWise Digital
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• ERP platforms such as SAP
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• CRM platforms
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• Digital Manufacturing solutions
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• Service Management platforms
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1. Demonstrated ability to identify, qualify, shape, and close large transformation opportunities across Applications, Infrastructure, Cloud, Data & AI, Engineering, and Consulting domains.
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2. Strong consultative selling skills with the ability to engage and influence executive, business, and technology stakeholders.
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3. Experience leading strategic account planning, executive governance, business reviews, and value realization programs.
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4. Knowledge of industry regulations and standards including:
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• FDA 21 CFR Part 820
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• EU MDR
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• ISO 13485
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• GxP environments
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• Quality assurance processes
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1. Understanding of emerging industry trends including:
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• AI-enabled healthcare
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• Connected medical devices
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• Digital quality management
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• Cybersecurity
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• Cloud modernization
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• Smart manufacturing
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1. Strong commercial acumen with experience in contract negotiations, financial management, revenue growth, profitability improvement, and business case development.
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2. Ability to translate customer business challenges into transformation roadmaps and technology-led solutions.
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3. Experience managing global and cross-functional teams across consulting, sales, delivery, partner, and customer organizations.
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4. Excellent executive communication, stakeholder management, presentation, negotiation, and relationship-building skills.
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Must-Have Qualifications

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1. Prior experience managing large strategic MedTech accounts with significant business responsibility and growth objectives.
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2. Experience working with leading MedTech and healthcare organizations or equivalent regulated-industry enterprises.
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3. Exposure to Quality & Regulatory transformation initiatives, TrackWise Digital, Veeva, SAP S/4HANA, ServiceNow, and AI-driven business transformation programs.
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4. Demonstrated ability to establish executive-level relationships and create new business opportunities within the MedTech ecosystem.
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