Sr. Systems Administrator

Sr. Systems AdministratorCertus operates at the intersection of regulated industry compliance, workforce safety, and skills development — serving customers across construction, food service, automotive, environmental, and occupational health sectors. With a growing catalog of digital training content, assessment tools, and learner data spanning millions of course completions annually, Certus is positioned to become a data-driven leader in the compliance learning market.The Sr. Systems Administrator plans, develops, maintains, and supports information technology systems and operations. The Systems Administrator provides documentation and training on administering and supporting those solutions to other team members and supports peers when necessary.Responsibilities:Participate in metrics gathering and monitoring activities, and serving on-call rotations with tools such as Application Insights, Grafana, and OpsGenieEnsures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutionsConduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelinesRecognizes and troubleshoots problems related to servers and associated technologies; implements solutions, installs, and configures recommendations for customer needsEnsures data/media recoverability by implementing a schedule of system backups and database archive operationsResearches and produces solutions to the most complex technical problems through the analysis, development/programming, testing, and application of emergent technologies both at the server and client endpoint levelsPerforms system patching, vulnerability remediation, system backups, security, and disaster recovery for all essential system and client processesConsults, coordinates support, and provides technical expertise to department for the purposes of planning, designing, coordinating, procuring, and installing servers and storage infrastructurePrepares reports to management as needed, or requestedDevelops and maintains scripted automation (e.g., Azure Automation Runbooks) to streamline recurring operational tasks and reduce manual effortManages tickets, service requests, and CMDB records within the ITSM platform, ensuring accurate documentation and timely resolutionAdministers endpoint management tooling to provision, configure, and maintain compliance across workstations and devicesJob RequirementsRequirements: (Capabilities, Knowledge, Skills, Experience, Attitudes, Credentials – bulleted list):3+ years of experience operating Azure and AWS public cloudsProficiency in Linux and Windows server administration and networkingProficiency in scripting (BASH, Python, or PowerShell) with experience building and maintaining automation such as Azure Automation RunbooksKnowledge of security and compliance best practicesExperience working within an ITSM/ticketing platform (e.g., HaloITSM, ServiceNow) to manage incidents, service requests, changes, and the CMDBExperience with endpoint management solutions (e.g., Microsoft Intune, Autopilot) for device provisioning, configuration, and complianceKnowledge of Microsoft Entra ID, including identity and access management, Conditional Access policies, and access governance/entitlement management, as well as Privileged Identity Management (PIM) for just-in-time privileged accessProject management with the proven ability to prioritize, handle risk, control costs, adhere to timelines, and manage project teamsExperience and a desire to mentor less experienced team members.Strong organizational skills and excellent written and verbal communication, with the ability to translate technical concepts for both technical and non-technical stakeholdersPhysical Requirements:Prolonged periods of sitting at a desk and working on a computerProlonged periods of wearing a headsetMust be able to lift 15 pounds at timesAbility to travel to the office in Orlando if needed to service and support hardwarePerformance Expectations:Ensure high system uptime and availability (target: 99.9%) through preventative maintenance, proactive monitoring, and timely stakeholder communicationMaintain a secure, well-governed environment by ensuring systems are patched, backed up, and compliant with Microsoft Entra Conditional Access and governance policies, demonstrated through regular reportingSuccessfully deliver assigned projects on time and within scope by applying strong project management, organizational, and communication skills to plan, track, and report progress to stakeholders