Program Compliance Manager

Job Description

Job Description

Role Title: Program Compliance Manager

About impact.com
impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

Are you passionate about consumer protection and helping companies comply with important laws and regulations? Are you organized, and is your attention to detail exceptional? Join our compliance team at impact.com and play a crucial role in ensuring partners adhere to advertisers' promotional requirements, all while utilizing best-in-class technology.

As a Program Compliance Manager, you'll become a trusted program compliance expert and take ownership of a select portfolio of accounts. You'll be the primary point of contact for program compliance matters, oversee compliance processes using our Regulated Compliance tool, and serve as the primary point of contact for compliance inquiries. Strong communication, attention to detail, and a proactive approach to risk management are essential for success in this role.

What You'll Do:

• Serve as the primary compliance point of contact for strategic partnerships, clients and agencies, providing support and advising on best practices
• Become an expert on impact.com's proprietary Regulated Compliance product
• Lead the compliance workstream for a key strategic partnership, focusing on the successful migration and launch of major brands
• Work with cross-functional teams (client success, product/engineering, and operations) to deliver exceptional compliance services 
• Operate as a program compliance subject matter expert internally and externally
• Work alongside senior team members, assisting with strategic initiatives and projects
• Develop and deliver presentations on compliance matters
• Monitor and manage compliance processes for assigned accounts, ensuring accurate documentation and timely resolution of compliance cases

What You Bring:

• 3+ years of customer service and support in a software application product environment
• 2+ years of project management
• 1+ years of compliance investigations, especially in the performance marketing space
• Bachelor's Degree or equivalent experience (Business, Marketing, Law, or related field a plus)
• Extremely detail-oriented
• Professional communication skills
• Ability to multitask while under pressure
• Team player, yet able to function and motivate independently

Nice to have:

•   Affiliate & Partnerships Industry Fundamentals Certification by PXA

Salary Range: $80,000 - $110,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. 

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other pro

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