Lead Sales Associate

Lead Sales Associate

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.

Sales & Operations

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover

Customer Experience & Store Maintenance

• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal

Leadership & Communication

• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

Opportunity to make a positive impact in your community

Professional development and growth opportunities

Supportive and mission-driven work environment

Comprehensive benefits package

Paid training on register and store procedures

Ongoing coaching and support from store leadership

Opportunity to build retail and customer service skills

Mission-driven work that supports programs in your community

On-the-job training

Team-oriented environment

Employee Discount, Employee Assistance Program, and more!

High School Graduate or Equivalent

• Retail experience required

Ability to speak, write and understand English for effective communication

Basic computer skills including Point of Sales System and payroll program

Proficient cash handling and accurate change-giving abilities

Strong customer service orientation

Valid Driver's License and personal transportation for bank runs

Must be able to pass a Motor Vehicle Record Search

• Regularly required to stand, use hands, handle, feel, hear, and talk
• Frequently required to walk and reach with hands and arms
• Occasionally required to climb, balance, stoop, kneel, or crouch
• Must regularly lift and/or move up to 25 pounds
• Specific vision abilities required: close vision, distance vision, and ability to adjust focus

Store environment with quiet to moderate noise level

May be dusty and experience temperature fluctuations based on weather

May stand for extended periods

May be required to travel to various locations for work or training

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.