Assistant Parts Manager

Assistant Parts Manager

Department: Parts

Employment Type: Full Time

Location: Madison

Compensation: $70,000 - $80,000 / year

Description

The Assistant Parts Manager supports the Parts Manager in overseeing daily parts department operations at a heavy-duty commercial truck dealership. This role combines administrative leadership, inventory control, customer service, and hands-on team support. The Assistant Parts Manager ensures efficient workflow, accurate inventory management, high customer satisfaction, and adherence to company policies and safety standards.

Responsibilities

• Provide daily on-site leadership, guidance, and support to parts department team members
• Assist in managing daily department workflow to ensure efficiency and accuracy
• Complete and maintain daily Basecamp and operational spreadsheets
• Perform projects and special assignments as directed by the Parts Manager
• Manage and place daily parts orders, including DIA, emergency, and special orders
• Oversee and verify daily cycle counts performed by parts department personnel
• Manage backorder reviews and follow-up on outstanding items
• Oversee core return and parts return processes to ensure timely and accurate completion
• Ensure warehouse cleanliness, organization, and proper storage of parts
• Support counter personnel with parts lookup, aftermarket solutions, all-makes parts sourcing, and sales completion
• Provide exceptional internal and external customer service
• Assist with troubleshooting parts availability and technical inquiries
• Audit repair orders (ROs) daily for accuracy and completeness
• Code, receive, and process invoices daily
• Manage and coordinate driver deliveries to ensure timely and accurate order fulfillment
• Ensure a safe working environment and adherence to company policies, procedures, and safety standards

Qualifications

• Minimum of 5 years of experience in parts sales within the medium- and/or heavy-duty commercial truck industry, or equivalent industry experience
• College degree preferred or equivalent combination of education and experience
• Strong knowledge of parts inventory management, aftermarket and all-makes sourcing, and dealership operations
• Proficiency with dealership management systems and parts-related computer software
• Excellent oral and written communication skills
• Strong organizational and time-management abilities with attention to detail
• Customer-focused mindset with a solution-oriented approach
• Ability to work effectively in a fast-paced environment and support team success
• Demonstrated ability to lead by example and maintain professional standards