Operations Team Member

ABOUT GATEWAY SERVICES INC. Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them. Pay Rate: $17-$20/hr Work Hours: Mon-Fri 2pm-10pm Location: Agape Pet Services (26 American Ct Unit A, Greenville, SC 29609) Job Overview The Operations Team Member, reporting to the Operations Care Center Manager, is responsible for operating the retort, creating and packaging paw prints, engraving plaques and memorial items, and processing and packaging cremated remains. The role works with a close-knit team within a care center. Duties & Responsibilities Operate the retort, create and package paw prints, engrave plaques and memorial items, perform quality control, and process and package cremated remains. Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence. Monitor equipment to ensure proper operation, make adjustments as needed, and submit maintenance requests. Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting. Clean and maintain cremation equipment such as machines that grind bones into powder. Follow safety procedures to protect self and others from exposure to hazardous materials or dust particles. Other duties as assigned. Education, Training & Qualifications High school diploma or equivalent. Minimum of 12 months experience in a service industry. Valid driver’s license may be required. Skills & Abilities Passion for pets – caring, patient, kind, and empathetic. Customer focus – prioritize quality, safety, and ethics. Problem solving – developing solutions and quick thinking. Proven team player who is flexible and adaptable. Energetic, self‑motivated, and results oriented. Good verbal communication skills. Excellent time management skills with a proven ability to meet deadlines. Comfortable building and maintaining relationships with industry professionals and pet parents; able to work independently or as part of a team. Commitment to working in a safe environment (e.g., OSHA). Strong attention to detail. Working Conditions Regular bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion. Regular lifting/moving of 100+ lbs. Regular exposure to elevated noise levels. Regular exposure to elevated heat levels. Regular handling of deceased pets. Benefits Generous salary and benefits package including national medical, dental, and vision plans, life insurance, and more. 401(k) retirement plan. Paid holidays and time off. Employee assistance program. Career growth opportunities. Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at View email address on click.appcast.io. New employees are required to pass the E-Verify employment verification check. #J-18808-Ljbffr Gateway Services Inc.