Instructional Designer

Instructional Designer

Shape Learning. Drive Performance. Make an Impact. At Premium Retail Services, we believe great training creates great results. We're looking for an innovative and passionate Instructional Designer who can transform complex information into engaging learning experiences that help our teams, clients, and retail partners succeed. In this role, you'll combine creativity, technology, and learning expertise to design, develop, and deliver impactful training solutions that accelerate product knowledge, improve performance, and support business growth. If you enjoy creating meaningful learning experiences and collaborating with diverse teams, we'd love to hear from you.

Design & Develop Learning Experiences

• Create engaging virtual, eLearning, and multimedia training programs that support business objectives.
• Design training materials including, job aids, reference materials, videos, and interactive learning assets.
• Develop learning materials that build confidence and competency for both frontline and management teams.

Innovate & Improve

• Continuously evaluate and enhance existing training programs to improve learner engagement, knowledge retention, and business outcomes.
• Explore emerging learning technologies and digital solutions to modernize training experiences.
• Analyze training effectiveness and recommend improvements based on learner feedback and performance data.

Partner & Collaborate

• Work closely with clients, subject matter experts, operations leaders, and business stakeholders to identify learning needs and develop effective solutions.
• Support compliance-related training initiatives for retail teams and ensure training programs align with organizational standards.
• Coordinate training projects from concept through implementation and follow-up, ensuring successful execution and adoption.

Qualifications

• Bachelor's degree in Instructional Design, Education, Learning & Development, Computer Science, Communications, or a related field; equivalent experience considered.
• 3+ years of experience designing and delivering adult learning programs in a corporate, retail, or educational environment.
• Experience developing instructor-led, virtual, and self-paced learning solutions.
• Experience creating training materials, job aids, guides, manuals, and performance support resources.
• Experience with video scripting, editing, and multimedia content development.
• Strong presentation, facilitation, and communication skills.

Technical Skills

• Microsoft 365 Suite, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint.
• Articulate 360 and Learning Management Systems (LMS).
• Adobe Creative Suite and video editing tools.
• Knowledge of SCORM and AICC standards.
• Familiarity with web-based learning, virtual training, and distance learning methodologies.

Why Join Premium?

At Premium Retail Services, you'll help shape the learning experiences that power one of the nation's leading retail merchandising organizations. Your work will directly influence employee performance, client success, and business growth while giving you opportunities to innovate, collaborate, and build your professional expertise.

Benefits

• Medical, dental, and vision coverage
• Company-paid life insurance
• Short-term disability coverage
• Voluntary life insurance options
• 401(k) with company match
• Generous paid time off program
• Professional development opportunities

Premium Retail Services is a part of Acosta Group – a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories. With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that's why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it's merchandising, sales or brand advocacy, there's a spot for you on our team. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact View email address on click.appcast.io. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.