IT BPS Associate Manager - EDI/OTC

About BarillaAt Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we’ve blossomed into a global leader in the food industry, guided by our commitment to progress and excellence.Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world’s top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa.Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion.Are you ready to add your unique flavor to our journey?Job PurposeThe BPS Associate Manager provides support to the Americas, specifically to end user systems, processes, projects and other systems as needed. This individual will actively partner with the business team to provide support, assess new IT requests, and identify the proper modification to the IT solution to enable business process changes, aligning with Corporate Processes. This position provides leadership and process expertise during all project phases and ongoing user support after implementation of Barilla’s IT systems and processes. The SAP BPS Associate Manager will support, enhance, and optimize our SAP landscape across the Americas region. This role combines technical development, EDI integration expertise, and functional understanding of OTC processes to deliver robust, scalable business solutions. The ideal candidate brings strong hands‑on ABAP capability, deep familiarity with IDocs and EDI standards, and proven experience supporting end‑to‑end OTC processes. This is a hybrid role based out of Northbrook, IL. Key AccountabilitiesLead and support projects through all phases including requirements gathering, solution evaluation, implementation, testing, deployment, and closeout, ensuring alignment with corporate business and IT strategies.Analyze, troubleshoot, and resolve complex SAP application and integration issues across OTC, EDI, and related business processes.Perform root cause analysis, system debugging, and impact assessments to identify and resolve production issues while improving system stability and performance.Provide technical and functional support for EDI communications between the company and customers, vendors, and 3PL partners, including IDoc monitoring, exception management, error resolution, and integration support.Work with X12, EDIFACT, XML, and other formats as needed; collaborate with middleware teams (e.g., PI/PO or third‑party EDI providers) to ensure reliable data processing.Maintain EDI partner profiles, port configurations, and message types.Support Order-to-Cash (OTC) processes including order management, pricing, billing, credit management, chargebacks, rebates, customer master data, and integration with downstream systems.Identify opportunities for process improvement, evaluate business requirements, and recommend SAP-aligned solutions that improve efficiency, compliance, and user experience.Collaborate with cross-functional business and IT teams to ensure end-to-end OTC process alignment across SAP and integrated systems.Partner directly with end users, business stakeholders, and global SAP experts to ensure solutions align with corporate standards, business objectives, and best practices.Develop and maintain process documentation, knowledge articles, training materials, and support procedures while providing Level 2 and Level 3 production support.Other duties as assigned.Desired Skills and BackgroundBachelor’s degree or specialized training / equivalent work experience preferredStrong communication, interpersonal and influencing skills4+ years of experience supporting SAP applications with a focus on business process analysis, troubleshooting, solution design, and production support.Strong EDI and IDoc experience, including monitoring, partner configuration, error analysis, issue resolution, and integration support.In-depth knowledge of SAP Order-to-Cash (OTC) processes, including order management, pricing, billing, customer service, and related integrations.Demonstrated ability to perform root cause analysis, system debugging, and impact assessments to resolve complex business and technical issues.Familiarity with middleware and integration platforms such as SAP PI/PO, Gentran, Sterling, Seeburger, or similar solutions.Proven experience in full lifecycle projects, including requirements gathering, solution evaluation, testing, deployment, go-live support, and post-production stabilization.Proven experience in IT industry supporting the business in a role of business analyst/application support analystAbility to travel domestically and internationallyPreferred Experience in CPG, manufacturing, consumer goods, or related industries.Exposure to S/4HANA development (CDS, AMDP, OData, BTP).Understanding of job scheduling tools (e.g., Autosys) or ticketing systems such as ServiceNowStrong analytical and problem‑solving abilities.Excellent communication skills and ability to partner effectively with business stakeholders.Ability to manage multiple priorities in a dynamic environment.Proven experience in IT industry supporting the business in a role of business analyst/application support analystExperience working in a global environment preferredAbility to manage multiple priorties in a dynamic environment As of the date of this posting, the estimated pay range for this role is $100k-$115k plus eligibility to participate in the annual discretionary bonus plan. The actual pay for the position will be determined by various factors, including but not limited to job-related experience, skills, education, location, and internal equity. This range may be subject to change over time.Barilla strives to provide you and your family with a wide range of benefit options to support your overall health and financial well-being needs. This position qualifies for benefits that include medical, dental, and vision insurance, paid time off, a 401(K) plan with company match, life and disability plans, and an employee assistance program.Barilla is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.Barilla America strives to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance complete the application process, please contact View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.