Manager - Document Management

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide across 60+ countries
• Fortune 500
• Globally unified systems

Job Description

Position Summary

The Manager, Technology Management of Documents leads a software engineering team responsible for the company's global document management ecosystem, supporting the systems and services that process, store, retrieve, index, and publish business-critical documents across the enterprise. The role oversees a portfolio of legacy applications while driving a strategic transformation into a modern Azure-based document platform that will consolidate and ultimately replace the existing suite of systems.

This leader is accountable for delivering technical outcomes through an internal engineering team while partnering closely with third-party engineering organizations engaged in the platform modernization effort. While overall vendor delivery is managed through a broader leadership structure, this role is responsible for ensuring the internal engineering team provides technical guidance, architectural alignment, code review oversight, feature validation, testing support, and operational readiness throughout the development lifecycle.

A key focus of this role is leveraging cloud-native services, automation, and artificial intelligence to transform document-centric business processes, reducing manual effort and improving operational efficiency. The ideal candidate combines strong technical leadership, cloud modernization experience, vendor management skills, and a proven ability to lead teams through large-scale technology transformations while maintaining reliable support for critical business operations.

Essential Functions and Core Competencies

Team Leadership and Talent Development

• Lead and develop a team of technical employees, creating an environment that supports accountability, engagement, collaboration, and continuous learning.
• Establish clear expectations and provide regular coaching, feedback, and performance management.
• Support career development by helping team members identify growth opportunities and achieve development goals.
• Participate in hiring, onboarding, and retention efforts to build and maintain an effective team.
• Promote knowledge sharing and cross-training to reduce organizational risk and strengthen team capability

Delivery and Operational Excellence

• Accountable for team commitments and delivery outcomes within assigned products, services, systems, or initiatives.
• Prioritize and coordinate work to meet business objectives while maintaining sustainable delivery practices.
• Identify risks, dependencies, and obstacles, taking action to resolve issues or escalate when appropriate.
• Monitor operational health and support continuous improvements to team processes, quality, reliability, and effectiveness.
• Balance delivery expectations with long-term maintainability, operational stability, and employee well-being.

Technical Leadership

• Provide technical guidance and support informed decision-making within the team's area of responsibility.
• Ensure solutions align with established engineering principles, standards, and architectural direction.
• Partner with architects, technical leaders, and peer managers to evaluate technical approaches and trade-offs.
• Encourage adoption of effective engineering practices, automation, operational excellence, and continuous improvement.
• Support the responsible evaluation and adoption of emerging technologies where appropriate.
• Participate in team code reviews.
• Participate in writing, testing, and shipping code.
• Demonstrate competency in AI tooling, understanding and utilizing agentic design patterns, etc.

Strategic Planning and Business Alignment

• Translate department and organizational priorities into actionable team goals and execution plans.
• Help team members understand how their work contributes to customer outcomes, business objectives, and technology strategy.
• Contribute to roadmap planning, prioritization activities, and execution discussions within assigned areas.
• Identify opportunities to improve team effectiveness, customer experience, operational performance, or business outcomes.
• Use business context and stakeholder needs to guide team priorities and decision-making.

Cross-Functional Collaboration and Influence

• Build productive working relationships with technology partners, business stakeholders, and peer leaders.
• Collaborate across teams to resolve dependencies, align priorities, and improve delivery outcomes.
• Communicate plans, progress, risks, and results with stakeholders in a timely and effective manner.
• Facilitate constructive discussions and support shared decision-making across teams.
• Contribute to a culture of trust, transparency, accountability, and continuous improvement.

Resource and Financial Stewardship

• Manage team resources to support delivery objectives and operational requirements.
• Participate in workforce planning, prioritization, and resource allocation discussions.
• Support budget planning and responsible use of team resources, where applicable.
• Monitor work capacity and team effectiveness to ensure resources are aligned with business needs.
• Coordinate with vendors, partners, or service providers when needed to support team objectives.

Team Specific Responsibilities

• What responsibilities are unique to your team?
  • Accountable for the enterprise document management ecosystem, including the platforms and services that store, process, route, classify, and retrieve business-critical documents across the global enterprise, while leading the migration from legacy document management systems to a modern cloud-based document platform.

• We need to support and accelerate modernization for systems built on top of the following technologies in 12-18 months.
  • Azure, Azure AI Foundry
  • AI/ML document classification and extraction
  • Java, Delphi
  • DB2, Postgres
  • Angular, Typescript, JavaScript
  • GitHub, GitLab CI/CD
  • Kafka
  • SOAP APIs
  • FTP-based integrations
  • Cloud-native document storage platforms

• What would success look like in the first 12–18 months?
  • Build and develop a high-performing engineering team by strengthening employee engagement, and establishing a clear upskilling strategy focused on modern engineering practices, including AI-assisted development and agentic engineering capabilities.
  • Improve product reliability and operational efficiency by reducing support incidents by at least 90% through system modernization, process automation, and the elimination of manual operational tasks. Champion the engineering principle of "Automate Everything: we don't touch production by hand" by implementing sustainable, automated solutions that minimize human intervention.
  • Establish transparency and strategic planning discipline by ensuring active and backlog work is visible, prioritized, and aligned to business objectives, with clear roadmaps that communicate investment and delivery plans across a 1-3 year horizon.
  • Create a culture of engineering excellence and continuous improvement by adopting modern development practices, strengthening delivery predictability, and leveraging automation and AI technologies to improve team productivity and product quality.

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

• Downtown Seattle
• Federal Way
• Lynnwood
• Bellevue (Factoria)

Qualifications

Education

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field, or equivalent combination of education and experience

Experience

• Minimum 3 years’ experience in software engineering.
• Minimum 3 years’ experience leading technology teams, technical initiatives, products, platforms, or services.
• Experience coaching and developing technical employees.
• Experience coordinating work across stakeholders and managing competing priorities.
• Experience delivering technology solutions that support business objectives.
• Experience working in a collaborative, cross-functional environment.

Certifications

• None required. Agile certification (e.g., Certified ScrumMaster (CSM), PMI-ACP) or relevant cloud/API certifications (e.g., AWS, Azure) are a plus.

Knowledge, Skills, and Abilities

• Strong leadership, coaching, and employee development skills.
• Strong communication and stakeholder management skills.
• Ability to plan, organize, prioritize, and execute work effectively.
• Ability to manage competing priorities in a dynamic environment.
• Understanding of technology delivery, software development, infrastructure, operations, or related technology disciplines.
• Ability to balance technical, operational, and business considerations when making decisions.
• Strong problem-solving, analytical, and organizational skills.
• Ability to foster collaboration and build effective working relationships.

Preferred Qualifications

• Experience leading the modernization of software engineering practices, including Agile delivery, DevOps, CI/CD, cloud-native development, and AI-assisted engineering capabilities.
• Experience with AI-driven document classification, content categorization, metadata extraction, and intelligent document processing solutions.
• Experience designing or supporting high-volume document ingestion, storage, retrieval, publishing, and distribution systems.
• Experience with cloud-native architectures, APIs, microservices, and event-driven integration patterns.
• Experience partnering with third-party software development organizations and overseeing vendor-delivered solutions.

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Working Relationships

Internal Relationships

• Direct reports and team leads
• Senior Managers, Directors, and peer managers
• Engineering, Architecture, Product, Security, Operations, and Infrastructure teams
• Business stakeholders and internal customers
• Employee Relations, Recruiting, Accounting, and other corporate functions as needed

External Relationships

• Technology vendors or service providers, as applicable
• External partners, consultants, or implementation providers, as applicable

Physical Requirements

• Ability to perform work in a professional office environment using standard office equipment, including computers, monitors, keyboards, telephones, and other business technologies.
• Ability to remain in a stationary position for extended periods while working at a computer, attending meetings, or reviewing information.
• Ability to communicate effectively with employees, customers, vendors, and other stakeholders through verbal, written, and electronic communication.
• Ability to move throughout office locations, conference rooms, and other company facilities as needed.
• May be required to visit data centers, warehouses, branch locations, or other operational facilities depending on team responsibilities and business needs.
• Ability to occasionally transport or move work-related materials and equipment, such as laptops, monitors, documentation, or other office supplies.
• Ability to travel occasionally (less than 10%) for meetings, training, conferences, business activities, or visits to company locations.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Work Environment

• Primarily performed in a professional office environment.
• Work is conducted using standard business technology, including computers, telephones, and collaboration tools.
• Requires regular interaction with employees, customers, vendors, and other stakeholders through in-person, virtual, and written communication.
• May involve collaboration with individuals and teams across multiple departments, locations, and time zones.
• May require occasional travel to company offices, branch locations, warehouses, data centers, training events, conferences, or other business-related locations.
• Depending on team responsibilities, work may occasionally be performed in operational environments such as branch facilities, warehouses, or data centers.
• Work schedules may periodically require flexibility to accommodate business needs, technology implementations, maintenance activities, operational events, or globally distributed teams.
• The work environment is generally climate-controlled with a moderate noise level.

Compensation and Benefits

Base Salary : $164,000 - $246,000

Benefits: Expeditors offers competitive benefits to all full-time employees including:

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday

All your information will be kept confidential according to EEO guidelines.