Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2007 and currently lead a team of six. Before becoming an agent, I worked for another State Farm agent and also gained experience with another insurance company. Those experiences helped shape my customer-focused and education-first approach to serving clients.

I graduated from Muskingum University in 2004 and also hold two designations through The American College of Financial Services. I’m married with two children and value building both a strong business and a strong family life. I stay heavily involved in the community as a Boys & Girls Club board member, Orrville Rotary Club member, and President of the Orrville Community Development Corporation. Giving back and helping the local community grow is something I care deeply about.

Our agency offers a Simple IRA, health benefits, licensing reimbursement, an Aspirant program, professional development opportunities, and even the possibility of a four-day work week when goals and requirements are met. We believe in rewarding performance while helping team members continue growing in their careers.

Our culture is built around integrity, growth, and doing what’s right for the customer. I’m looking for someone who is tenacious, driven, ethical, and customer-focused—someone who takes pride in educating customers and helping them make the best decisions for their needs, regardless of the outcome. If you’re motivated to grow, value professionalism, and want to be part of a team that genuinely puts customers first, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Justin Haislip - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.