Senior Support Engineer

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Where Your Purpose Accelerates Our Mission As a Senior Remote Upgrade Engineer within Baxter Care Communications, you'll help healthcare organizations maintain and modernize the communication systems that support patient care. This is where your technical expertise directly impacts system reliability, clinical workflows, and customer success. In this role, you'll assess existing customer environments, execute complex software and infrastructure upgrades, and ensure Baxter Care Communications solutions continue to operate securely and effectively. Your work will support healthcare facilities as they adopt new technologies, enhance performance, and maximize the value of their Baxter investments. Your Team The Care Communications team delivers clinical communication, workflow automation, and mobile communication solutions to healthcare organizations. The team partners closely with Product Development, Technical Support, Services, and customer IT departments to deploy and maintain solutions that enable effective communication across healthcare environments. What You'll Do Assess existing Care Communications deployments and develop upgrade plans based on software, hardware, network, and integration requirements. Execute upgrades across Windows and Linux-based platforms, application servers, databases, and proprietary Baxter hardware. Configure and validate networking components including TCP/IP, routing, switching, VLANs, wireless technologies, and security controls. Support technical integrations involving customer infrastructure, middleware, clinical systems, and third-party applications. Troubleshoot and resolve complex issues involving operating systems, databases, networks, applications, and connected devices. Perform system verification and testing activities to confirm performance, reliability, and functionality following upgrades. Develop and maintain technical documentation, upgrade procedures, and deployment standards. Contribute to process improvement initiatives that increase upgrade quality, efficiency, and consistency. What You'll Bring Bachelor’s degree in engineering, Computer Science, Information Technology, or a related field, or 4+ years of equivalent experience in software, systems administration, or networking. Experience deploying, upgrading, and supporting Microsoft Windows Server environments, SQL Server, IIS, and associated enterprise systems. Experience deploying, configuring, and supporting Linux-based environments, including Kubernetes platforms. Knowledge of networking concepts including TCP/IP, IP routing, switching, VLANs, OSI model, client-server architecture, and network security. Experience configuring, troubleshooting, and supporting Windows and Linux operating systems in production environments. Experience in at least two of the following technical areas: SQL, scripting, reporting tools, or analytics platforms Networking (routing, switching, security) Enterprise hardware, storage, or server infrastructure Middleware platforms HL7 integrations Microsoft Windows Linux and Kubernetes Enterprise wireless networking Knowledge of Wi-Fi technologies and related security protocols. Ability to travel up to 25%. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $80,000 - $110,000. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. #LI-Remote