Account Operations Specialist- Level I, II & Senior

Account Operations Specialist I

Entry-level role focused on foundational account support, vehicle readiness, and learning auction processes and systems. Minimum Qualifications

• High School Diploma or GED
• Generally less than 2 years of related experience
• Valid driver's license and safe driving record
• Basic proficiency with Microsoft Office (Outlook, Excel)
• Strong communication and teamwork skills

Key Responsibilities

• Support vehicle sale preparation and lineup accuracy
• Assist with monitoring reconditioning processes
• Perform basic audits of condition reports and images
• Partner with internal teams to support client needs

Preferred Qualifications

• Prior experience in automotive, logistics, or transportation environments
• Basic auto body or reconditioning knowledge

Account Operations Specialist II

Intermediate role with increased accountability for account execution, vehicle quality, and client communication. Minimum Qualifications

• High School Diploma or GED
• 23 years of related experience
• Valid driver's license and safe driving record
• Strong written and verbal communication skills

Key Responsibilities

• All responsibilities of the Specialist I plus:
• Manage assigned account activities and client communications
• Review and approve vehicle repair and reconditioning recommendations
• Coordinate vehicle movement and readiness across departments
• Partner with sales teams to ensure a unified client experience

Preferred Qualifications

• Experience working directly with commercial or dealer clients
• Knowledge of auction operations and reconditioning workflows

Senior Account Operations Specialist

Advanced individual contributor role supporting complex, high-volume, or high-touch accounts. Minimum Qualifications

• High School Diploma or GED
• 5+ years of experience, with a minimum of 5 years in the automotive industry
• Valid driver's license and safe driving record
• Prior vehicle reconditioning or auto body experience
• Advanced knowledge of condition reports, inspections, and reconditioning standards

Key Responsibilities

• All responsibilities of the Specialist I & II plus:
• Manage complex client accounts and intricate SLAs
• Lead audits of condition reports, imaging, and announcements
• Coordinate redemptions and ensure compliance with PII policies
• Serve as an advisor to less senior team members

Preferred Qualifications

• Proven analytical skills and ability to prioritize in fast-paced environments
• Strong cross-functional partnership skills

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.