Sales Manager (Funeral) - ABILENE TX

PLEASE NOTE: FUNERAL INDUSTRY experience is REQUIRED for this position. Are you constantly looking for ways to create value for others? Do you dream of developing meaningful partnerships with organizations in your community? Are you a knowledgeable, trusted business advisor? We seek a highly-qualified, motivated Funeral Home and Cemetery Sales Manager in Abilene, TX. The Sales Manager is essential to generating revenue for the funeral home(s) and/or cemetery(ies) and serves as the primary reference for Family Service Professionals and/or Advanced Planning Professionals. Compensation & Benefits Generous base salary and overrides Continuous training and development by supportive sales management teams Annual incentive trip DUTIES and RESPONSIBILITIES Coach Family Service Professionals and/or Advanced Planning Professionals on customer service, prospecting, product knowledge, sales presentations, closing skills, pricing, terms, paperwork, and sales guideline interpretation. Manage scheduling, lead distribution, follow‑up, and overall sales team operations (the Sales Manager does not sell products themselves). Generate sales leads through serving families, networking, and community engagement; partner with other businesses and coordinate group seminars. Assist the VP in developing the annual location pre‑need sales budget and ensure the budget is met. Provide 24‑hour response to customer complaints and train Family Service Professionals/Advanced Planning Professionals to turn complaints into opportunities. Establish and review activity and performance plans for Advanced Planning Professionals and Family Service Professionals. Handle hiring, discipline, termination, training, advancement, and placement of family service and planning professionals. Oversee attendance, absenteeism, leave, pay issues, and performance of assigned professionals. Communicate team progress to the General Manager and Cemetery VP. Work jointly with all personnel to ensure customer satisfaction. Ensure compliance of sales practices with federal, state, and local regulations (e.g., “No Call” legislation). Review sales contracts to confirm adherence to sales guidelines. Lead change initiatives that support seamless service. Serve as a resource for estate planning to increase market share and new heritage. Mentor sales professionals and conduct job shadowing, monitoring performance and coaching. REQUIREMENTS 2–3 years funeral sales management experience (preferred). 1–3 years experience as a Family Service Professional or Advanced Planning Professional (preferred). History of community, civic, volunteer, or sectarian work within the market. Knowledge of computers and relevant software. Excellent written and verbal communication skills to interact with grieving families, co‑workers, and stakeholders in a calm, professional manner. Strong collaboration skills and ability to work independently and on projects. Ability to interface well with personnel at all levels. Proactive contribution to group objectives and volunteer assistance to others. Innovative thinking for improving processes and achieving results. To learn more about a career with Funeral Directors Life – a career with purpose – please apply today for immediate consideration. This position is to be employed by our partners in Abilene, TX. We are an Equal Opportunity Employer. #J-18808-Ljbffr