Case Management Supervisor

Job Description

Job Description

About the Role:

The Center for Integration and Advancement of New Americans, Inc. (CIANA) Case Management Supervisor is a critical part of CIANA’s leadership team, managing CIANA’s case management programs, supervising volunteers and interns, providing casework counseling, and overseeing outreach activities.   We are looking for a dedicated and experienced Case Management Supervisor to lead our team in Astoria, NY.  This is an exciting opportunity to make a meaningful impact by guiding case managers and ensuring clients receive the highest quality of care and support. If you're passionate about helping others and have a talent for leadership, we want to hear from you!

Responsibilities:

• Supervise, mentor, and support a team of case managers to ensure effective service delivery
• Oversee caseload assignments and monitor case progress to ensure timely and appropriate interventions
• Conduct regular case reviews, team meetings, and individual supervision sessions
• Ensure compliance with agency policies, regulatory requirements, and documentation standards
• Collaborate with community partners, healthcare providers, and social service agencies to coordinate client care
• Identify training needs and provide ongoing professional development for case management staff
• Prepare reports and maintain accurate records related to program outcomes and client services

Requirements:

• The supervisor must be organized, flexible, and people-oriented, able to communicate across programs, a multi-tasker who can manage a shifting office environment;
• Minimum BA degree, two years’ experience in case management, and one year of supervisory experience;
• Experience with access to public benefits (Access/HRA portal and others);
• Experience in Microsoft Office and/or Google Suite,
• Preferably Bilingual (have proficiency in languages other than English, preferably Arabic, French or Spanish).

Reporting Structure:

• The Case Management Supervisor will report directly to the CEO.

Salary is commensurate with education and experience.

CIANA is a trusted community-based organization serving the diverse population of Astoria, NY and the surrounding areas. We are committed to empowering individuals and families through comprehensive social services, advocacy, and support programs. Our team is driven by compassion and a shared mission to create lasting, positive change in the lives of those we serve.