ITSM Process Analyst - ITIL & Process Improvement
Honu Services
Haweo LLC is seeking an ITSM professional to support the implementation and maturation of ITIL processes for a Federal client. You will document processes, procedures, and workflows, and collaborate with process owners, managers, and stakeholders to drive continuous improvement. The role requires a DoD Secret clearance eligibility, excellent writing and communication skills, and proficiency with MS Office and SharePoint to support meetings and documentation efforts. #J-18808-Ljbffr Honu Services
$90k - $100k
...advisory services to clients, Haweo works to improve operational efficiency and to accomplish... ...performers. Haweo LLC is seeking an ITSM professional to help our client achieve... ...support the implementation and maturation of ITIL processes through documentation of processes,...Process improvementContract workLocal areaImmediate startLong distance3 days per week$90k - $100k
Haweo LLC is seeking an ITSM professional to support ITIL process implementation and maturation for a US government client in the Quantico, VA area. The... ...procedures, SLAs, and work instructions, with collaboration to improve operations and service delivery. Candidates must be...SuggestedLocal area- .... Coordinate service transition and process improvements. Core Competencies: Service desk leadership... ...in lieu of degree). Certifications: ITIL v4 Foundations (required); HDI Support... ...preferred. Experience: 5–7 years ITSM/help desk leadership in enterprise...Process improvement
$75k - $120k
...-end Change Management process for the Service Desk, ensuring... ...in alignment with ITIL best practices.... ...lessons-learned into process improvements. Maintain and continuously... ...of all changes in the ITSM tool (e.g., ServiceNow,... ...Mentor Service Desk analysts and stakeholders on...Process improvementContract workWork at office$73k - $105k
...partnering with IT leadership on process improvements and escalations. Key... ...Directly supervise Help Desk Analysts/Technicians: scheduling, attendance... .... Experience with ITSM/ticketing platforms (ServiceNow... ...or equivalent experience). ITIL Foundation certification. CompTIA...Process improvementContract workWork at officeShift workNight shiftWeekend workDay shift- ...upon contract award* Job purpose The Knowledge Management Analyst develops and sustains strategies, repositories, taxonomies, processes, training, metrics, and collaborative practices that improve organizational information capture, access, sharing, and...Process improvementContract workWork experience placement
$110k - $150k
...Business AnalystChevo is hiring a Business Analyst to join our expanding firm. This position will provide the opportunity... ...Management activities, Strategic Business Management, Business Process Analysis and Improvement, and Business Intelligence Analysis and Visualization...Process improvement- ...Function StraitSys Inc is looking for Business Analysts to join our successful and growing team to... ...analytical and detail‑oriented business process expert who partners with leadership to drive enterprise‑wide improvements by applying process reengineering methodologies...Process improvementContract workWork at officeLocal area
- ...operations, workload distribution, escalation processes, and team performance while ensuring... ..., trends, and opportunities for process improvement.Develop and maintain operational... ...responsibilities.Preferred Qualifications:ITIL Foundation certification or experience working...Process improvementFull timeContract workLocal area
$83.5k - $145k
...with team leadership - supervising analysts, managing ticket/call queues, and... ...customer inquiries and recommend process, product, or documentation improvements. Administer the ticketing/CRM system... ...support environments. ~ ITIL Foundation or customer service certification...Process improvementContract workWork at officeWeekend work$115.08k - $218.52k
...We are seeking an experienced Business Analyst to support the implementation of the ADOT... ...interviews, and requirements sessions. Develop process maps, workflows, use cases, and... ...future‑state business processes and identify improvement opportunities. Conduct gap analysis and...Process improvementFull time$155k - $170k
...cybersecurity standards, and quality management processes. Monitor performance metrics and... ..., issue resolution, continuous process improvement, and operational excellence. Ensure... ...ScrumMaster (CSM), PMI-ACP, or SAFe. ITIL Foundation or higher certification. Experience...Process improvementFull timeContract workFor contractorsWork at officeWorldwide- ...contracting, and financial operations within a manufacturing and distribution environment. The ideal candidate will possess strong leadership skills, a process-improvement mindset, and the ability to partner with executive leadership to support continued organizational growth....Process improvementContract work
- ...include:Develop, implement, and maintain processes for delivering accurate and timely... ...modernization and enterprise technology improvements.Collaborate with Government Contracting... ...controlExperience with Microsoft Azure Cloud, ITIL, and SCRUM/Agile methodologies preferred...Process improvementFull timeContract workFor contractorsFor subcontractorLocal area
- ...experienced Operations Strategy & Governance Analyst to support the Department of the Air... ...decision-support products that improve readiness, mission assurance, and operational... ...standards governance, vehicle advocacy processes, and related policy improvement efforts....Process improvementFull timeContract workImmediate startRemote workFlexible hours
- Company Overview Spry Methods is a proven provider of mission-focused technology, cybersecurity, and program management solutions supporting critical Federal and DoD missions. We specialize in delivering integrated, high-impact solutions across cyber operations, enterprise...Full timeContract workWork at office
- Arlo Solutions is seeking a Logistics Analyst II to support U.S. Marine Corps operations from Quantico, VA. The role emphasizes DoDAAC/DoDAAD management, data analysis, and process improvement using GCSS-MC, ELMs, WebFLIS, PIEE, ETMS2, Power BI, and MS Office. Hybrid/telework...Process improvementRemote work3 days per week
$90k
...AnalystSAIC is seeking a Customer Support Analyst to provide support to our DCSA/OneIT... ...modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT... ...management capabilities, continuous process improvement, and performance tracking and...Process improvementRemote workFlexible hours$55 - $60 per hour
...vendor relationships, user access, compliance, auditing, and process improvement initiatives. The ideal candidate will leverage ServiceNow to... ...Experience using ServiceNow or a comparable IT Service Management (ITSM) platform* Experience supporting large user populations and...Process improvement- ...sensitive operations. Participate in emergency evacuation drills and other contingency operations as required. Process and Procedure Improvement: ~ Make recommendations to the Program Manager that identify security risks, provide risk mitigation techniques, and...Process improvementTemporary work
- ...resources.Responsible for medium to large size accounts with higher level of complexity. Helps define delivery management core processes and improvement opportunities. Takes the lead role in managing relationships with larger, more critical clients. May be involved with...Process improvement
- ...operations within a manufacturing and distribution environment. The ideal candidate will possess strong leadership skills, a process-improvement mindset, and the ability to partner with executive leadership to support continued organizational growth. Requirements...Process improvementFull timeContract workFor contractorsRelocation package
$198.4k - $331.5k
...industry standards, recommending and implementing performance improvements. Maintain staffing levels and skillsets appropriate to... ...compliance with government policies, security requirements, and processes (including CMMI, Agile, SDLC, and cyber requirements). Serve...Process improvementContract workFor contractorsInterim roleWorldwide$150k - $160k
...performance expectations. • Monitor program performance, identify risks, resolve operational issues, and drive continuous process improvements. • Support travel-intensive and short-notice operational requirements associated with Marine Corps training and exercise support...Process improvementContract workFor contractorsWork at officeRemote workLong distance- ...cybersecurity requirements.Identify project risks and develop mitigation strategies.Recommend IT strategies, policies, and process improvements based on organizational needs and emerging trends.Lead project meetings, facilitate communication, and drive successful project...Process improvementFull timeContract workLocal area
- ...reports, briefings, and status updates on operational activities, resource utilization, and risks. ~ Analyze business processes and recommend improvements to enhance operational efficiency. ~ Support planning and execution of exercises, training events, and...Process improvementFull timeContract workWork at officeLocal area
$90k
Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA/OneIT... ...and One IT initiatives to provide an improved flexible and evolving enterprise IT environment... ...management capabilities, continuous process improvement, and performance tracking...Process improvementRemote workFlexible hours- Spry Methods seeks an experienced Operations/PMO support professional for on-site work at Quantico, coordinating weekly program cadence with the PMO leadership and team leads. You will drive meetings, track actions, and maintain program documents. The role requires 8 years...
- ...priorities, and build trusted relationships with scientific and commercial stakeholders and keeping them engaged throughout the sales process and beyond. Market Awareness: You'll stay curious about what's happening across the life sciences landscape, bringing insights...Work at officeRemote workFlexible hours
- ...four months. Job Description Work collaboratively with other analysts, data experts and activity based costing experts on a... ...solutions and other analytical software supporting analysis and process improvement. Organizational and Project Management Skills. Knowledge of...Process improvementFull timeTemporary workFor contractorsWork at office
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