IT Voice Engineer II

The City of Boise is seeking an experienced and forward‑thinking IT Voice Engineer II to help support and modernize enterprise communications across the organization. This role offers the opportunity to work with a dynamic, well‑structured technology team while supporting state‑of‑the‑art voice, network, and unified communications systems citywide. The ideal candidate brings strong hands‑on experience with Cisco on‑premises telephony services and is comfortable maintaining, troubleshooting, and optimizing complex voice infrastructure. This experience will be especially important in the near term as the city continues to support its existing phone environment while preparing for an upcoming migration to a modern, cloud‑based telephony platform. This position supports a wide range of city operations, with opportunities to work at diverse City of Boise locations, including the Boise Airport, police facilities, fire stations, and other sites where reliable voice services are essential. It is well suited for a skilled voice engineer who enjoys solving complex technical problems, collaborating across departments, and contributing to high‑impact technology initiatives that improve communication services citywide. Experience with cloud voice platforms, telephony modernization, or large‑scale migration projects is highly valued. Hybrid eligible. Requires residency in the Boise metro area. Candidates must currently live in the area or be prepared to relocate at their own expense prior to employment. No relocation assistance is provided. Candidates must be legally authorized to work in the United States. This position does not provide employment‑based visa sponsorship now or in the future. Why the City of Boise? The benefits are real and among the best in the Treasure Valley: Zero‑cost premium medical coverage for you and your family (easily a $10k+ added value!) PERSI retirement (11.96% Employer Contribution, fully vested after 5 years) plus employer‑matched 401(k)/457b 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month 10 weeks paid parental leave $500 annual wellbeing incentive Tuition reimbursement and free local bus pass Basic life and long‑term disability insurance at no cost Responsibilities Handle complex voice and network issues, escalating only the most complex to higher‑level staff and providing leadership, coaching, and mentoring to a subordinate group as needed. Install and configure Internet Protocol (IP) voice phones, network routers, public address systems, leased network and Session Initiation Protocol (SIP) trunks, and related hardware and software. Provide technical expertise for overall network management, telephony, paging, voicemail, and related systems, and offer analysis and support for infrastructure projects. Analyze and resolve network, telephony, and data communications problems. Order, install, configure, and maintain network and voice hardware and related systems citywide; gather design requirements for telecommunications systems to manage VoIP and telephony. Partner with city departments in planning, analyzing, and implementing new network and telephony projects. Maintain and troubleshoot voice infrastructure to increase performance, serve as a project and technical resource on voice and unified communication design, implementation, and interconnection with other computing environments. Perform purchases, installations, and configurations of the city’s network and telephony infrastructure; implement new or enhanced services, conduct lab tests for deployments, upgrade existing systems, maintain backup voice systems, and execute contingency plans. Monitor performance of the voice system, apply performance enhancements, maintain the dial plan, leased network, and voice lines, perform back‑end software upgrades, and manage investigations and recovery of telephony services. Monitor and analyze performance of unified communication systems, allocate telephony resources per department requirements, forecast future voice system growth, and recommend capacity solutions. Research and stay abreast of new technologies and trends through training seminars and conferences; analyze new technologies to find better solutions; meet with vendors; create and update technical documentation. Perform other duties as assigned; management reserves right to modify duties at any time. Required Knowledge, Experience, and Training Bachelor’s degree in information technology, computer science, or a related field, or three to four years of progressively responsible experience providing IT network and voice system support, including two years managing a large enterprise IP telephony environment, or an equivalent combination of experience and education. Knowledge of Installation and maintenance of enterprise‑class networking and voice hardware TCP/IP protocols and the OSI model (layer 2 and 3 networking, VLANs, VRFs, multicast, SIP trunking, call routing, dial‑plan design, voicemail, public address, call center hardware, intercoms, and related equipment) Computer usage and related software Rack design for power distribution, cooling, hardware placement, and internal wiring VoIP to Cisco Unified Communications Manager All aspects of a VoIP system, from vendor circuits, routers, switches, phone servers, networking, and phones Ability to Assist in the creation of dedicated service budgets Design, manage and maintain a secure and reliable LAN/WAN infrastructure Lead a team through citywide projects Communicate effectively in English at a level necessary for efficient job performance Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation Preferred Knowledge, Experience, and Training

• Cisco Certified Network Associate (CCNA) and five years of experience managing an enterprise‑class IP voice system.
• Experience managing an enterprise cloud‑based IP voice system such as Zoom or WebEx.

Licensing and Other Requirements Valid state‑issued driver’s license. Special Requirements Applicants must be able to pass the City of Boise background check processes, including a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation, a driving record check, a Transportation Security Administration background check, a Criminal Justice Information System background check, and a Boise Police Department Criminal Justice Information System background check. Physical Efforts

• Lifting/carrying up to 10 lb frequently and occasionally up to 50 lb; occasional pushing/pulling up to 20 lb.
• Noise level frequently moderate, never very loud and rarely loud.
• Requires close vision, distance vision, hand/finger dexterity; includes sitting, standing, walking, stooping, kneeling, crouching, crawling, reaching, grasping, climbing, and balancing.

Working Environment The work environment will include indoor conditions and outdoor weather conditions. #J-18808-Ljbffr City-of-Boise,-Id