Client Service Leader - Water/Wastewater

Overview Jacobs has been ENR ranked #1 globally in water/wastewater treatment and conveyance engineering design for decades. #1 out of the Top 500 Design Firms for the sixth consecutive year, and #1 in program management for a third consecutive year. We have led the digital water transformation sector for over 10 years and pioneered the first digital twin of an entire wastewater treatment plant. We are strong in Artificial Intelligence and Big Data and have a strategic partnership with Palantir to reduce O&M costs at treatment plants. We have the best infrastructure for design and the deepest technical resources in the industry to support you and the success of your projects. We have an inclusive, family oriented, small company like culture, but with the resources and financial strength of a large global company As a Client Service Leader, you’ll have the opportunity to impact strategic business relationships with key clients to ensure that Jacobs has sustained relationship to help them achieve their goals while fully leveraging that relationship for the firm. Working with members of our team, your focus is to make sure that Jacobs is the client’s firm of choice and is seen as their best advocate for accomplishing their goals. You’ll also ensure that Jacobs thoroughly understands the client’s needs from their perspective—the client\'s challenges and aspiration s. Your impact As a CSL, you’ll be a key member of our New England Water team and have the chance to work on challenging water/wastewater treatment and conveyance projects planning, directing, and monitoring all aspects of projects with increasing degrees of technical complexity from the concept stage through detailed design, construction services, and commissioning. You will be leading multidiscipline design teams to complete tasks within established schedules and budgets and help advance our business development strategies. We’d look to you to support clients through the life of a project from studies, planning, design, compliance and permitting, construction as well as start-up. Utilizing your technical expertise; lead design efforts on projects as well as mentor our early career professionals. Your primary focus Develop and execute high-impact client engagement strategies and comprehensive pursuit plans focused on securing new water and wastewater business throughout the New England region. Align and integrate local business development activities with Jacobs' overarching global strategies and technology initiatives, ensuring a consistent, high-value proposition. Manage regional business development budgets and investment costs to maximize ROI and strategic market penetration. Serve as a highly visible executive advocate for Jacobs by actively participating in professional industry organizations (e.g., NEWEA, AWWA) and influential community forums. Lead and mentor multi-disciplinary project teams—from technical staff to subconsultants to deliver superior technical solutions and meet client and contractual requirements. Drive and manage all phases of complex proposal efforts, including developing winning technical approaches and leading high-stakes client presentations. Be accountable for the overall financial performance and profitability of projects within your assigned client portfolio. Proactively use Jacobs' enterprise-wide sales and delivery tools to ensure repeatable, best-in-class project execution and client experience. Negotiate and resolve critical commercial and technical issues with clients, teaming partners, and external stakeholders to de-risk projects and secure successful outcomes. Contribute technical expertise and strategic insight to individual projects, meeting agreed-upon billable utilization targets to maintain technical currency. Foster routine coordination and knowledge sharing with other regional Client Relationship Leaders and internal business units to facilitate resource sharing and meet broader business objectives. This is a highly visible and critical leadership position within Jacobs. Your focus will be to drive growth around specific opportunities within the Water Market for clients including but not limited to MWRA, Boston Water & Sewer Commission, etc. You’ll lead capture teams influencing their sales process discipline, and develop and deliver win strategies, proposals, interviews, and presentations . Qualifications Bachelor\'s Degree in Civil or Environmental Engineering Professional Engineer (P.E.) License (ME, NH, CT, RI, MA preferred) 15+ years of progressive, related experience within the water/wastewater sector. Extensive experience developing strong client relationships to market and deliver engineering design solutions that meet New England municipal water/wastewater client needs. Senior-level project management expertise on the design of complex water / wastewater treatment and/or conveyance projects for municipalities in New England. Strong technical background, including extensive knowledge of all project phases (including conceptual design, pre-design, detailed design, and construction administration) Strong understanding of current federal, state, and local water and wastewater regulations, design guidelines, and permit requirements to support project success. Demonstrated experience in leading and managing successful project teams and complex client relationships. Flexibility and willingness for domestic travel, the frequency of which will align with client needs and business development requirements. Highly Desired Attributes Client-facing working relationship with MWRA and BWSC 15+ years of experience winning and managing municipal water/wastewater projects in the New England market Advanced degree (M.S.) in Engineering Exceptional interpersonal and business acumen, negotiation skills, and strategic listening abilities necessary to build trust and solve complex client issues. #J-18808-Ljbffr Jacobs