Service Technician

Field Service Technician

The Field Service Technician repairs, maintains, and services Crown material handling equipment at customer sites. This role works primarily in the field, driving a company van to perform preventative, reactive, and emergency repairs using personally owned tools and following technical documentation and safety standards.

Responsibilities

• Travel daily to customer locations using a company van to service Crown material handling equipment.
• Perform preventative maintenance on forklifts and other Crown material handling equipment to minimize downtime and extend equipment life.
• Diagnose and repair mechanical, hydraulic, pneumatic, and electrical issues on industrial equipment.
• Respond to reactive and emergency repair calls, quickly assessing issues and implementing effective solutions.
• Use electrical schematics, manuals, and technical documentation to troubleshoot and resolve equipment problems.
• Inspect equipment for wear, damage, and safety concerns, and complete necessary adjustments or replacements.
• Document all maintenance and repair work performed, including parts used and time spent, in service records or work orders.
• Communicate clearly with customers about equipment status, required repairs, and maintenance recommendations.
• Maintain a clean, organized, and safe work area in the shop, on customer sites, and within the company van.
• Use personal tools and company-provided resources to complete work efficiently and in accordance with safety procedures.

Essential Skills

• Hands-on experience repairing and maintaining material handling equipment, such as forklifts or similar industrial machinery.
• Industrial electrical experience, including troubleshooting and repairing electrical systems on equipment.
• Proficiency with hydraulics and pneumatics in an industrial or equipment repair setting.
• Experience performing preventative maintenance on industrial or material handling equipment.
• Ability to read and interpret electrical schematics, technical manuals, and equipment documentation.
• Strong mechanical aptitude and problem-solving skills for diagnosing complex equipment issues.
• Capability to work independently in the field with minimal supervision.
• Valid drivers license and ability to safely operate a company van to and from customer sites.
• Ability to provide and effectively use personal tools required for equipment service and repair.

Additional Skills & Qualifications

• Previous experience as a service technician in an industrial, warehouse, or material handling environment.
• Familiarity with Crown material handling equipment or similar branded equipment.
• Strong communication skills for interacting with customers and internal team members.
• Organizational skills to manage multiple service calls, documentation, and parts usage.
• Commitment to safety practices and adherence to maintenance procedures.

Why Work Here?

Join a stable, family-owned organization that values its employees and offers a supportive, people-focused culture. Enjoy a generous paid time off program, including substantial PTO and pay on all major holidays, helping you maintain a healthy work-life balance. Benefit from comprehensive benefits and retirement options designed to support your long-term financial security. Work with the independence of a field role while still being backed by a close-knit team that respects your expertise and contributions.

Work Environment

This role operates primarily in the field, traveling from a small shop base to customer locations using a company van. You will spend most of your time on the road or onsite in industrial and warehouse environments working directly on material handling equipment. The work involves hands-on mechanical and electrical tasks, often in active warehouse or loading dock areas, requiring adherence to safety protocols. You will use your own tools along with company-provided resources, working both indoors and occasionally in varying temperature conditions depending on the customer facility.

Job Type & Location

This is a Permanent position based out of Louisville, KY.

Pay and Benefits

The pay range for this position is $60000.00 - $80000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

80 Days PTO Paid on all major holidays Company Van Benefits Retirement Family Owned