Hospital Care Investigator -Provisional Appointment

Job Title

Patient Accounts

About NYC Health + Hospitals

Lincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the-art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women's Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

9:00 A.M 5:00 P.M 35 Weekly Hours

Duties & Responsibilities

Purpose of Position: Under direct supervision, conducts investigations in a health care setting to determine the eligibility of applicants for medical assistance payment programs or the ability of patients and their legally responsible relatives to pay for hospital or health care charges and takes the necessary actions to bill and collect for these services; explores alternative sources for payment for health care setting services rendered; codes, verifies and modifies demographic and insurance data obtained from source documents and enters such data into a computerized system; performs billings and collections functions in order to obtain maximization of health care setting's revenue; all personnel perform related work. Examples of Typical Tasks: 1. Informs patient of health care setting rates; performs in-depth interviews with patients, families, relatives and friends in an office setting or the health care setting, during field investigations, and/or by telephone to determine patients' and/or legally responsible relatives' ability to pay for services rendered. 2. Contacts outside agencies, organizations, insurance carriers and employers to obtain necessary information about potential sources of revenue. 3. Acts as a liaison with social services and home care agencies. 4. Refers patients to various health care setting departments and outside agencies, such as Medicaid, New York State Unemployment Insurance, Social Security and Public Assistance for possible benefits. 5. Facilities processing of patients' applications for third-party benefits, including but not limited to Medicaid and Medicare. 6. Reviews and abstracts medical charts to obtain pertinent information for accurately coding and completing third- party billing forms, indicating treatment given, discharge diagnoses and overall patient information for computerization purposes. 7. Reviews patient account records to ensure patients are properly billed; verifies and corrects patient bills and codes information for computerized system. 8. Verifies accuracy of patient information stored in computer and codes changes and modifications, as necessary. 9. Responds to complex inquiries from patients and third-party payers and resolves disputes concerning bills submitted for payment. 10. Follows-up on collections to ensure maximization of revenue.

Minimum Qualifications

1. A Baccalaureate Degree from an accredited college or university; or 2. Graduation from a Senior High School or a High School Equivalency Diploma; and 3. Four (4) years of experience in interviewing, casework or a related field preferably in a hospital or health care facility setting; or 4. A satisfactory equivalent combination of education, training and experience.

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs

How To Apply

If you wish to apply for this position, please apply online.