Staff Software Architect (SugarCRM)

Pay or shift range: $165,000 USD to $190,000 USD (budgeted amount; final offers based on skill, experience, location, qualifications and other job‑related reasons). Description Position Title: Staff Software Engineer/Claims Pay Architect Reports To: Engineering Leadership Supervisory Responsibilities: None (Senior Individual Contributor; provides technical leadership and mentorship across teams) Location: US, Fully Remote Overview: The Claims Pay platform sits at the heart of our insurance payments business and needs a senior technical leader who can both define architecture and drive execution across teams. Built on a SugarCRM foundation, the platform has outgrown its origins: it is difficult to change, performance‑constrained, and carries duplicate components. The ClaimsPay Architect is responsible for defining and driving the end‑to‑end architecture of the ClaimsPay platform, ensuring scalability, reliability, security, and alignment with business and product strategy. This role partners with engineering, product, and platform teams to evolve ClaimsPay into a modern, API‑first, event‑driven payments platform. The work is high visibility, the scope is well‑bounded, and the business impact is immediate. What You’ll Do Own the end‑to‑end technical architecture of the Claims Pay domain — from current state through target state Set technical direction across multiple teams working in Claims Pay, aligning architecture, execution, and operational readiness to business goals Lead the migration away from the SugarCRM monolith toward a modern, API‑first, event‑driven platform Drive consolidation of the duplicate processing components Define phased decomposition strategy — consolidate first, decompose broader monolith second Lead architectural decision‑making, establish technical standards and design patterns, and document key decisions through Architecture Definition Records (ADRs) and related artifacts Partner closely with engineering leads, developers, product managers, DevOps, IT Ops, and client integration teams to align on approach, sequence, and delivery tradeoffs Mentor engineers and technical leads through design reviews, hands‑on problem solving, and guidance on modern engineering practices Identify and reduce systemic technical risk across reliability, scalability, operability, and delivery velocity Communicate architectural decisions, tradeoffs, and roadmap implications clearly to both technical teams and executive stakeholders Translate client SLA requirements into concrete architectural constraints, measurable outcomes, and delivery milestones Evaluate technology options without artificial constraints — proposing the right stack, patterns, and sequencing for the problem Required Skills & Experience 8–12+ years of software engineering or architecture experience, with several years leading technically complex initiatives across teams or systems Experience with SugarCRM or comparable CRM/legacy platforms — sufficient to assess the current state and plan a credible migration path Proven experience operating as a senior individual contributor with broad technical ownership, strong judgment, and the ability to influence direction without formal authority Demonstrated success decomposing monolithic applications into microservices or well‑bounded services in production environments Hands‑on expertise with distributed systems and event‑driven architecture — Kafka, RabbitMQ, or equivalent message broker technologies Strong API design skills across REST, GraphQL, gRPC — including service boundary definition, contract design, and versioning strategy Experience driving technical strategy, design reviews, and engineering standards that improve quality, scalability, and delivery throughput Domain experience in payments, insurance claims, or adjacent financial services industries Nice‑to‑Have Prior experience running or guiding a modernization effort that spanned multiple teams and a multi‑year roadmap Familiarity with the insurance carrier integration landscape Experience with cloud‑native infrastructure (AWS, GCP, or Azure), container orchestration, and CI/CD pipelines Background in defining or contributing to an internal Architecture Review Board or similar governance function Leadership & Soft Skills Executive communication — able to explain complex architectural tradeoffs and sequencing decisions to technical and non‑technical stakeholders alike Influence without authority — builds alignment across teams through technical credibility, clarity, and sound judgment Mentorship and force multiplication — raises the bar for other engineers through coaching, design feedback, and practical guidance Systems thinking — connects architecture choices to reliability, maintainability, delivery speed, and business outcomes Comfort with ambiguity — able to assess partial modernization work, determine what is salvageable, and chart a pragmatic way forward Collaborative leadership — drives decisions, resolves ambiguity, and keeps multiple teams moving without relying on organizational hierarchy Success Metrics 6 Months PWS is successfully merged into Process One with no regression on client SLAs Customer SLA commitments are met, measurable, and reflected in platform‑level operational reporting Change cycle time on merged components reaches the 2–3 week target through architectural simplification and improved engineering practices Architecture Decision Records, service boundary definitions, and decomposition roadmap are complete and adopted across the participating teams Engineering and product stakeholders are aligned on target state, sequencing, and tradeoffs for the modernization roadmap The architect is demonstrably elevating team execution through technical mentorship, design quality, and reduced systemic risk 12 Months Broader Claims Pay monolith decomposition is underway per the approved roadmap Platform demonstrates measurable improvements in reliability, scalability, and deployment velocity API contracts are in place and actively consumed by internal and external integration partners The architecture team has a repeatable, documented process for managing future platform changes Why Join Us This is a rare opportunity to own an architecture problem with real scope, clear urgency, and direct business consequence. You won’t be writing strategy documents that sit in a drawer — you’ll be making decisions that affect key insurance clients, shaping a platform that handles significant claim payment volume, and leaving a system meaningfully better than you found it. The role is fully remote, the domain is well-scoped, and there are no artificial technology constraints standing between you and the right solution. If you’re the kind of architect who wants a problem worth solving — and the autonomy to solve it properly — this is it. Physical Demands The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment Standard indoor office setting; exposure to computer screens. Physical: Requires repetitive motion. Substantial movements of wrists, hands, and/or fingers. Ability to stand or sit for prolonged periods; operate standard office equipment. Vision: Ability to read computer screens and printed materials with or without correction. Hearing: Ability to hear in the normal audio range with or without correction. Company Profile At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept. The One Inc Insurance Payments Network seamlessly integrates multi‑channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely. Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits — including medical, dental, and vision insurance — a 401(k) plan, and a strong commitment to work‑life balance. We believe in growing from within, promoting career advancement opportunities across our team of 1,200+ dedicated “Onesters.” Join us in building the infrastructure that fulfills the promise of insurance. Equal Opportunity Employer One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr One