Fulfillment Department Supervisor

Job Title

What You Will Do

Lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service.

Oversee staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately.

Monitor and achieve operational KPIs, including SIMS accuracy, shrink reduction, safety, and compliance.

Resolve escalated customer issues and operational challenges quickly and effectively.

Conduct daily safety walks, maintain hazard-free staging areas, and ensure equipment is operated safely and in compliance.

Participate in picking, staging, and fulfilling activities as needed.

Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.

Serve as Manager-on-Duty (MOD) when assigned, providing store-wide leadership and ensuring service standards are met.

Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Minimum Qualifications

High School diploma or GED and 3-5 Years of retail, operations, or fulfillment experience

1-2 Years Strong leadership and team development skills, with experience coaching and training associates.

1-2 Years Excellent problem-solving and decision-making abilities.

1-2 Years Strong communication and interpersonal skills with a customer-first mindset.

1-2 Years Ability to manage multiple priorities in a fast-paced, high-volume environment.

Operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.)

Ability to walk and stand continuously throughout all areas of a store 15k+ steps daily.

Basic skills to use technology such as smartphone and other general computer equipment.

Ability to look, listen and to communicate verbally with others.

Forklift Certification Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Preferred Work Experience

1-2 Years Working knowledge of fulfillment systems, inventory processes, and safety compliance standards.

Pay Range

$20.70 - $22.35 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

Associate Benefits

Health, Dental and Vision insurance

Life and Disability insurance

Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time

Flexible spending and health savings accounts

401(k) Retirement account with company match

Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs

Education support programs, including tuition assistance and trade skills scholarships

Business Travel Accident insurance

Maternity and Parental leave

Adoption assistance

Lowe's Associate Discount and broad discount platform

Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe's is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.