Service writer

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off

Halco Group dba Midas is a family-owned company founded in 2013, We are a multi-unit Tire & Auto Service retailer dedicated to providing quality service with a unique customer experience that exceeds expectations.

The Service Advisor is a positive, high-energy, customer-focused position in a fast-paced tire and automotive service facility.

Drive Sales & Profitability: Gross Profit, Parts Margin, Tire Sales, Finance, etc.
Customer Satisfaction: Deliver 90% or higher Scores i.e NPS, Google
Support shop productivity by managing workflow and scheduling effectively.

Responsibilities:

• Act as Main Sales person and contact for customers.
• Write and sell Maintenance, Repairs & Tires work confidently.
• Clearly explain recommendations and costs.
• Coordinate with technicians to complete work on time.
• Manage the repair order process from write-up to invoicing and payment.
• Consistently meet or exceed sales targets and KPIs for service categories.
• Maintain high standards of organization, cleanliness, and professionalism at the front desk.

Qualifications

• Prior experience in automotive service writing or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic automotive knowledge and a passion for the industry.
• High integrity, attention to detail, and a sales-oriented mindset.
• Comfortable using point-of-sale software and digital inspection tools.
• Valid drivers license required.

Job Benefits:

• Competitive base pay + commission
• Group health insurance (BCBS)
• 401(k) Company Program
• Paid Time Off
• Paid holidays
• High-Volume Store Opportunity
• Clean and modern environment