Learning Program Manager 3

An Account Lead's primary outputs include:

Act as the "connector" between client, internal teams and partners

Act as primary liaison with client upper management and maintain positive working relationships to understand customer's goals, objectives, and direction

Communicates alignment between projects and account or client-level initiatives, proactively identifies opportunities

Demonstrate a holistic understanding of and ability to articulate GP's profile, offerings, and value proposition for all GP operating groups

Proactively develop or supports the development of creative performance solution proposals based on a thorough understanding of customers' business processes

Act as an escalation point for all project related issues and undertake aggressive measures to aid and assist in problem resolution

Provides leadership and motivation to the delivery team to ensure that the client's needs are met

Partner with a project manager to keep the project team, management and operations informed of project schedules, budget, scope and project risks and takes efforts to manage and minimize project risks

Effectively manage multiple priorities

Lead and facilitate meetings with internal resources and client meetings

Work with subject matter experts to support deliverables

Essential Duties and Responsibilities

Clearly and concisely articulate project or program structure and goals

Cultivate and nurture new and existing client relationships with the account

Communicate understanding of the programs and projects

Upon client intake request, draft preliminary budget range, document client's expectation for timing and estimate project resource needs

Ensure project milestones are met and deliverables are on time, on/under budget and meet/exceed client expectations

Maintain visibility to projects and forecast financials as well as obstacles

Helps prepare the project team for internal and external team meetings and presentations

Lend ad-hoc support to various project teams, as necessary, during project implementation

Report feedback, concerns, comments and questions from the client to the project team

Travel to and work in the company's office to attend meetings or travel to the client's office for meetings

Travel to support off-site events that the team has created content for

Continuous education regarding learning and development industry trends

Experience

Working in the automotive industry, working with dealerships and the Field organization are a plus

Working directly with multiple clients for more than 2 years required

Working with project teams to complete projects daily

Bachelor's Degree in related discipline preferred

Microsoft Office Suite including MS Teams, Excel, PowerPoint, Word and SharePoint required

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