WHMG Piqua Family Practice - CMA - Patient Service Rep - FULL-Time

Wilson Health Medical Group - CMA - Patient Service Representative

Wilson Health is looking for a direct hire for our location in Piqua, Ohio (North Dayton, Ohio) area. Key perks and benefits include:

• Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
• Generous paid time off (PTO) program beginning day one, designed to support work-life balance, rest, and time with family.
• Medical Insurance: Choose from two High Deductible Health Plan (HDHP) options or a PPO plan, along with Dental and Vision coverage. Benefits begin on the first of the month following your hire date.
• HSA with employer contribution for eligible health plans; FSA for medical and dependent care expenses.
• Company-paid Life Insurance and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance
• Industry-leading retirement plan employer contributions begin day one with no waiting period for participation.
• Tuition Assistance Program
• Free access to an on-site gym, available 24/7, making it easy to prioritize your health and wellness before or after your shift.
• Employees receive a 10% discount on food and beverages at the Wilson Cafeteria, Coffee Bar and Micro Mart

Employment Status: FULL TIME

Working Hours: 40 hours per week - 80 hours per pay period.

Shift: 1st shift Hours - 6:45 am - 6pm Days - Tuesday, Wednesday, Thursday - in Piqua - float the remaining two days to other WHMG locations.

Position Reports to: Office Manager

Department Description: Wilson Health Medical Group network consists of more than 50 healthcare providers. Our physicians and Advanced Practice Providers offer the care to meet our communities medical needs with offices conveniently located throughout the region.

Job Summary

The CMA - Patient Services Representative is the key individual that is in a position to make a positive first impression with patients and members of their families on the telephone and face-to-face.

Essential Duties & Responsibilities

• Performs all duties under the supervision of the physician, and within the guidelines established by the physician; anticipates duties that need to be performed and strives to make the physician as efficient and effective as possible.
• Greets patients in courteously, and assists patients to the examination room in a helpful and compassionate manner; conducts self according to ASPIRE values.
• Obtains and accurately records vital signs, chief complaint, current medications and allergies.
• Assists physician with examinations, including blood draws, lab specimens, injections, electrocardiograms; assists physician with minor surgical procedures.
• Educates patients/family members on topics related to the patient's medical condition and care within the guidelines established by the physician.
• Documents in the patient's medical record accurately, appropriately, and thoroughly.
• Assists in ordering diagnostic tests and procedures, and making referrals, including referral tracking documentation in the practice management system.
• Communicates with patients and family members in a professional and compassionate manner; communicates test results under the guidance and direction of the physician.
• Performs quality control measures on all appropriate medical testing equipment, refrigerators, sterilizers; properly completes compliance logs regarding quality control.
• Maintains proper inventory of medical and lab supplies; orders supplies according to established guidelines.
• Follows all applicable federal and state laws and regulations; follows Wilson Health Medical Group and Wilson Health policies and procedures; always follows HIPAA Privacy and Security Practices.
• Assists with scheduling patients, faxing and electronic communications, telephone duties, form completion and other clerical duties as needed to maintain an efficient, effective medical office.

Qualifications

• High school diploma or general education degree (GED) required
• Patient Registration - knowledge or experience with EHR - EPIC
• Must have prior MEDICAL OFFICE experience
• Medical Assistant training and previous medical office experience preferred
• Certified or Registered Medical Assistant CERTIFICATION required
• Computer experience is required

Mission & Vision & Values

• Improve the health and wellness of the community by delivering compassionate, quality care.
• Be a trusted, nationally-recognized leader of innovative, collaborative, community health.
• A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.

EOE (Equal Opportunity Employer)