Training Lead - Bakery Franchise Operation (Front of House)

Location: Secaucus, NJ
Employment: Full Time, Exempt
Department: East Training Center
Reports To: Senior Training Center Manager

Position Summary

• Provide pre-opening training for new Tous Les Jours bakery stores.

• Train store owners and employees on product preparation, quality control, customer service, and overall store operations.

• Provide foundational training to internal employees to improve job competencies and operational expertise.

Key Responsibilities

1. Training Execution

• Conduct comprehensive training for new store owners and employees.

• Train employees to improve product sales and customer service.

• Provide training on manual products and new products.

• Train on hygiene and frozen dough management.

• Train on kitchen equipment operation and maintenance.

• Educate employees on store quality control standards.

2. Training Center Operations

• Establish and manage training schedules and operational plans.

• Ensure industrial safety and food safety compliance.

• Manage Training Center expenses and expenditures.

• Conduct inventory checks.

• Manage procurement and purchase orders.

3. Training Documentation & Program Development

• Develop and update training curricula and materials.

• Prepare and manage training documents and reports.

• Conduct post-training evaluations, including surveys and feedback collection.

• Analyze training effectiveness and develop improvement strategies.

• Plan and design training programs.

• Create and improve training materials, including manuals, presentations, and guidelines.

4. Other Responsibilities

• Provide product training for new employees.

• Conduct basic training for internal corporate employees.

• Develop and test new equipment and small tools.

Skills & Experience

• Basic computer skills with proficiency in MS Office (Outlook, Word, Excel, PowerPoint).

• Excellent verbal and written communication skills.

• Ability to read and interpret procedure manuals and regulatory documents.

• Ability to prepare reports and business correspondence.

• Bilingual Korean/English preferred.

• Ability to present information effectively and respond to management-level questions.

• Ability to manage and prioritize multiple tasks with minimal supervision.

• Detail-oriented with strong documentation and record-keeping skills.

Qualifications

• Prior bakery experience required.

• Bakery R&D experience preferred.

• Knowledge of baking various types of bread and baking/decorating cakes preferred.

• Associate degree, bachelor’s degree, or equivalent work experience.

• 1–2 years of combined food/ingredients and manufacturing experience.

• Knowledge of GMPs and HACCP .

• Basic understanding of food & beverage fundamentals.

• Basic proficiency in MS Office.

Employee Benefits

• Medical / Dental / Vision / Life Insurance — 100% company covered from Day 1

• Short-Term & Long-Term Disability Leave

• 401(k) Company Match

• Monthly Life Allowance Reimbursement

• Cellphone Reimbursement

• Employee Discounts — 40% off CJ products & services

• Paid Time Off

• Paid Creative Leave — up to 4 weeks based on years of service

• 11 Paid Holidays

• Employee Club Activities

• And more