PFANS Call Center Representative (TEMP)

Call Center Position

Call Center position, within the department of Patient Food and Nutrition Services, that is dedicated to supporting patients, departmental staff members and allied health professionals. This position is responsible for reinforcing a positive image of the Health System to all customers. They use information systems and customer service skills to facilitate customer interactions such that the customer experiences the Health System as an accessible, coordinated and seamless entity.

Responsibilities*

• Responds to a high volume of room service patient telephone requests; enters selections into CBORD software program
• Obtain patient’s meal selections for their prescribed diet order. Use a portable wireless computing device to enter selections into CBORD.
• Utilize CBORD and MiChart computer systems to verify diet order and allergy information
• Resolves routine questions and problems, and refers more complex issues to higher levels
• Enters outpatient billing information into computer software system
• Perform general office tasks such as preparing copies and printing reports
• Delivers menus and other food service related items to inpatient nursing units

Required Qualifications*

• High School Diploma.
• Must possess basic computer skills and the ability to learn new computer applications. Proficient in utilization of email systems.
• Strong interpersonal and communication skills. Able to exhibit a professional and positive image when interacting with patients, departmental staff members and allied health professionals. Able to function as a team member with flexibility in a changing and challenging work environment.
• Able to lift 15 pounds and walk a considerable distance.

Desired Qualifications*

• Associate degree, or post high school education at an accredited university or college.
• Work or volunteer experience related to healthcare and/or dietetics.
• Demonstration of customer service and problem-solving skills.
• Experience working with MiChart and CBORD software.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Hours: 30

Days: M-F

Schedule: 3:00pm-9:30pm

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.