ASSISTANT BEVERAGE MANAGER

Summary Assistant Beverage Manager supports the Beverage Manager in overseeing daily execution, leadership, and performance of all beverage operations, including casino floor beverage service, bars, lounges, and special events. The role functions as a key operational leader, ensuring service excellence, regulatory compliance, team development, and consistency across all beverage venues while serving as the acting manager in the Beverage Manager’s absence. Brief Description Job Title: Assistant Beverage Manager Department: Food & Beverage FLSA Status: Exempt Reports To: Beverage Manager Supervisory Responsibilities Directly supervises Beverage Supervisors and leads beverage team members across all assigned outlets. Assists in interviewing, hiring, onboarding, scheduling, training, coaching, and performance management of beverage team members. Supports disciplinary actions and corrective coaching in accordance with company policies and applicable laws. Works closely with the Beverage Purchaser and other departments to support all event and product needs. Acts on behalf of the Beverage Manager to oversee and support daily beverage operations when the Beverage Manager is not available, as assigned. Leadership Job Expectations Fostering ECM Development through Pathways to Success Program: The Gaming Enterprises’ Pathways to Success Program provides ECMs with quality casino work experience, educational opportunities, and prepares them to become future leaders. Program Awareness and Communication: Maintain up-to-date knowledge of the Pathways to Success programs. Ensure all ECMs are informed about relevant opportunities. Mentorship and Coaching: Actively mentor ECMs, offering guidance on career pathways and facilitating connections to additional coaching resources as needed. Resource Allocation: Allocate time and budget to support ECMs’ participation in developmental activities, such as courses, certifications, or conferences. Development Planning: Collaborate with ECMs to create and regularly review individual development plans, setting measurable goals and tracking progress. Barrier Removal: Identify and address obstacles that may hinder ECMs’ career growth, advocating for their needs within the organization. Essential Duties and Responsibilities Operational Leadership Oversee daily beverage operations to ensure exceptional guest service, efficiency, and consistency. Execute beverage service standards across all bars, lounges, and casino floor service areas. Ensure compliance with Arizona Title 4 liquor laws, internal alcohol policies, health, safety, and sanitation standards. Maintain floor presence to support team members, resolve issues, and engage with guests. Assist in optimizing staffing levels, service flow, and response times during peak business periods. Team Development & Performance Support the training and professional development of Beverage Supervisors, bartenders, servers, and barbacks. Reinforce service behaviors, upselling techniques, and guest engagement initiatives. Assist in conducting performance evaluations and ongoing coaching. Promote a culture of accountability, teamwork, and continuous improvement. Administrative & Business Support Assist with scheduling, attendance tracking, payroll reporting, and labor and budget management. Review inventory usage, supply needs, and assist with ordering in coordination with the Beverage Manager. Support beverage programs, menu updates, drink specials, and promotional initiatives. Assist in reviewing guest feedback and support action plans to improve service outcomes. Compliance & Risk Management Maintain up-to-date knowledge of Credit Card Compliance (PCI) requirements by attending annual training. Enforce PCI regulations to protect cardholder data and adherent guest privacy. Enforce all applicable regulations under Code of Federal Regulations Title 31 Chapter X, including reporting suspicious activity. Attend Title 31/Anti-Money Laundering training at least once a year to maintain up-to-date knowledge of regulations. Leadership & Culture Model positive leadership behaviors and serve as a role model for the beverage team. Support enterprise initiatives, departmental goals, and cross-functional collaboration. Uphold company values and maintain professional conduct at all times. Education And/or Experience High School Diploma or GED required. Must have five or more years of high-volume bar or beverage experience with three or more years of recent supervisory or management experience. Casino beverage experience is strongly preferred. Knowledge of Arizona State Liquor Laws (Title 4) is required. Certificates, Licenses, Registration Must possess a Maricopa County Food Handler's Card. Arizona Alcohol Awareness certification required or must obtain. Computer Skills Proficient PC skills and well-versed in Microsoft Office including MS Excel Pivot Tables, POS systems (InfoGenesis preferred), timekeeping/payroll systems (UKG preferred) and inventory/purchasing systems (SWS preferred). Other Qualifications Multitasking and handling pressure. Problem solving. Outgoing and self-discipline with initiative and leadership abilities. Good communication skills for dealing with a diverse staff. Language Skills Ability to read, write, speak and understand English. Physical Demands Regularly required to walk; use hands and fingers; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. Must regularly lift and/or move up to 25 pounds. Vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment Works in an environment with secondary smoke and a moderate to loud noise level. #J-18808-Ljbffr Talking Stick Resort