Leasing Team Member

Job Description

Job Description

POSITION: Leasing Team Member (Full-time, Non-Exempt)  

REPORTS TO: Community Manager 

COMPENSATION: Hourly Rate, plus Benefits and Bonus eligibility  

LOCATION:  The Prestonian, 712 E Gray Street, Louisville, KY 4202

SUMMARY  

We are seeking a detail-oriented, customer-focused Leasing Team Member to join our growing team at an affordable housing community. The Leasing Team Member will play a key role in ensuring LIHTC compliance, maintaining 100% occupancy rate, retaining existing residents, and preleasing for future availability. 

RESPONSIBILITIES (Including but not limited to) 

• Be an ambassador for customer service by consistently going above and beyond to ensure that Solidago residents are satisfied.  
• Process rental applications and ensure all documentation is collected and verified in accordance with LIHTC guidelines.
• Greet prospective residents, answer inquiries, conduct property tours, and highlight community features and benefits.
• Utilize the Solidago Standard of Leasing.
• Respond to resident concerns in a professional and timely manner
• Collaborate with maintenance and property management staff to ensure smooth daily operations
• Maintain the cleanliness of the tour path to ensure a positive first impression of the community.  
• Maintain detailed and organized resident files for compliance audits.
• Complete all lease applications and lease file paperwork.
• Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager. 
• Be an expert on current market conditions and trends by shopping competition and attending Solidago training. 
• Participate in and assist with planning the community’s Monthly Marketing Plan (MMP). 
• Assist with various additional community projects as assigned by the Community Manager.  

MINIMUM SKILLS & EXPECTATIONS 

• Utilize the Solidago Way of Leasing by: 
• Warmly greeting prospective clients 
• Answering incoming leasing calls 
• Determining needs and preferences 
• Professionally presenting the community and apartment homes 
• Utilizing feature/benefit selling 
• Closing the sale 
• Following up 
• Using “Gotta Says” 

QUALIFICATIONS: 

• 1-2 years of Real Page Onesite experience preferred.  
• High School Diploma or equivalent. 
• Minimum of 1 year of experience in leasing or property management, preferably within a LIHTC community.
• Strong communication skills. 
• Available evenings and weekends. 
• Ability to embody the Solidago Standards every day. 
• Strong understanding of LIHTC compliance, income limits, and eligibility requirements
• Basic computer skills: typing and writing ability for correspondence, memos, etc. 

BENEFITS 

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid Holidays
• Dental
• 401k Retirement Plan
• Employee Assistance Program (EAP)<