IT Help Desk Associate
Radiant Nuclear
Requirements 1+ years in a help desk, IT associate, or similar industry position
- Basic knowledge of and experience with troubleshooting Windows devices (consumer or enterprise)
- Excellent and effective verbal and written communication
- Must have great attention to detail in both issue resolution and proactive follow-up in process improvement
- (Desirable) 2+ years in a help desk, IT associate, or similar industry position
- (Desirable) Experience with Office 365, Microsoft Entra ID (formerly Azure AD), and/or Intune
- (Desirable) Experience with troubleshooting macOS and Linux
- (Desirable) Desire to go the extra mile and leave no stone unturned when troubleshooting and reaching solutions
- (Desirable) Eager to continuously learn new technologies with an innate sense of curiosity
- Must be willing to work extended hours and weekends as necessary to accomplish our mission
- Must work 100% onsite at El Segundo HQ
- This role requires being both reactive and proactive, from troubleshooting and solving problems to implementing process improvements to enhance the employee experience. The ideal candidate has a keen eye for detail, excellent customer service skills, and a desire to learn new technologies continuously. You will be instrumental in enabling our success to test the first new reactor design in over 50 years by 2026
- Provide first-line technical assistance and support to in-person and remote end users, resolving issues with computers, software, hardware, networks, and peripherals
- Manage the support request software system (Jira) to ensure timely and effective issue resolution
- Maintain IT inventory, including workstations and accessories
- Collaborate with other members of IT to complete user-facing projects
- Provide smooth and effective onboarding and offboarding for all employees and contractors
- Develop and maintain documentation and processes as the company scales
Vacancy posted 2 days ago
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