Terminal Operations Manager

Terminal Operations Officer Applications accepted from: ALL PERSONS INTERESTED Division/Section: Bush Intercontinental / Terminal Operations Workdays & Hours: Shift work, could include a rotating schedule – weekends and holidays (subject to change) Responsibilities Proactively inspect airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings, and tenant facilities to ensure safe and secure operations in accordance with regulations such as CFR 1542. Monitor for security/safety concerns and policy/procedure violations, implement corrective actions, and report inspection findings to appropriate personnel. Perform TSA‑mandated inspections. Support passengers, guests, and operational activities during emergencies, outages, construction‑related closures, and other irregular operations; act as a field liaison and maintain order following the Airport Emergency Plan and other airport rules and regulations. Inspect facilities to initiate work orders and follow up with maintenance to close out work order requests. Observe and report on tenant and airline activities to ensure compliance with airport leases, contracts, and operational standards, including safety and security. Record violations and ensure follow‑up; may issue Notices of Violation. Provide customer service while performing field duties in and around the terminal and landside areas; assist airport customers and tenants by answering questions and resolving issues. Perform and maintain reports on airport security activities, including monitoring of airport security plan (ASP) areas and airport operations area (AOA) gates during system issues; implement security incentive programs and support investigations. Perform and report on quality service inspections/audits as needed; inspect and enforce applicable regulations and policies. Recommend improvements to customer experience, such as passenger processing and facility aesthetics, based on observations and input from passengers, business partners, and team members. Support special events. May assist in the training and onboarding of teammates. Contribute to the team effort by performing other duties as assigned. Working Conditions The position occasionally requires stooping or bending, light lifting (up to 20 pounds), exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions, routine exposure to soiled materials and light chemical substances such as cleaning solutions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances, or the ability to make coordinated movements on a patterned response space within low tolerance demands with no real speed requirements. Education Requirements Requires a Bachelor’s degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration, Hospitality, or a related field. Directly related para‑professional experience in customer service, a security‑related field, or airport operations may substitute for the above education requirement on a year‑for‑year basis. Experience Requirements One year of experience in airport operations, airport security/safety, or airport customer service is required. License Requirements Requires a valid driver's license and compliance with the city’s policy on driving (AP 2‑2). Candidates Eligibility “Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date.” Preference will be given to applicants with direct related experience in airport ramp operations or airline operations / ramp safety operations – safety management systems (SMS), airline operations and administrative skills within an aviation setting preferred. Knowledge in administrative regulatory/statutory guidelines in a large hub setting a plus. Excellent customer service skills are highly desirable. The ability to create and write safety reports. Candidates with the ability to communicate effectively orally and in writing when using bilingual or multilingual skills to communicate with customers a plus. Proficient in Microsoft Office Suite. ***Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1‑6.*** Selection / Skills Tests Required The selection process will involve application review and/or interview. The Department may administer a skills assessment test. Safety Impact Position Yes – if yes, this position is subject to random drug testing and if a promotional position, the candidate must pass an assignment drug test. Equal Opportunity Employer Statement EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr