Head Teller

Job Description

Job Description

BASIC PURPOSE OF POSITION:

To supervise teller staff and manage vault in the branch.

DUTIES OF POSITION:

Responsible for daily supervision of teller staff.

Monitoring teller staff’s daily performance for sales and customer service.

Verify accuracy, quality and quantity of work of teller staff.

Responsible for vault.

Respond to emails and reports appropriately and in a timely fashion.

Train teller staff on all products and policies and procedures.

Assist local branch management with annual employee reviews.

Perform at a high level of sales, consultative selling, cross selling, and motivate other employees to do the same.

Address questions from customers via phone, email, etc.

Assist with other retail departmental duties, as needed.

EDUCATION/ EXPERIENCE/ SKILLS:

College degree preferred, but not required

Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience

Outstanding interpersonal and communications skills

Personal characteristics:

• Results-oriented.

• Challenge-driven.

• Problem-solver.

• Proactive.

• Self-directed.

• Team contributor.

• Sound judgment.

• Attentive to detail

Strong time-management and organization skills

Proficient PC and technical skills necessary to perform related job duties

Ability to interact professionally with customers and other team members

Ability to successfully multi-task

BankFirst is an EO employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity