Lead Dispatch Facilities

Summary Statement:The Lead Facilities Dispatcher is responsible for overseeing team members receive, record and report information regarding work performed, work in progress and requests for assistance. The position responds to all inbound communication in the Fire Command Center, serving as a primary point of contact for all facilities and safety issues. The ideal candidate creates a work environment that supports our core values and promotes integrity, teamwork, performance, recognition, mutual respect, and employee satisfaction. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices, and procedures.Primary Job Duties: – Includes but is not limited to:Oversee team members who monitor all emergency alarm systems, such as those who receive and dispatch calls by telephone, two-way radio and other computer aided devices and ensure they log all information regarding the disposition of the call into HotSOS, the department work order management system, logbooks, etc.Create and maintain processes in accordance with Resorts World Las Vegas policies and procedures.Supervise Fire Command Center and oversee the inbound and outbound communication amongst team members.Monitor systems oversight and schedule work for team members.Notify the fire department, internal departments, governing agencies, and/or utilities of emergencies involving their area(s) of responsibility when necessary.Maintain memoranda, records and files including division activity records, labor logs, work orders, inventories, monthly activity reports and necessary FCC records.Ensure Resorts World Las Vegas’ standards are met and maintained to provide excellent guest and team member experience.Perform other job-related duties as requested.Qualifications: – Includes but is not limited to:Working knowledge of Microsoft Applications.Previous experience working with a Fire Command Center Board Panel.Working knowledge of a fire life safety systemAbility to effectively communicate in English.Excellent customer service skills.Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.Ability to successfully mentor and lead a team.Ability to work varied shifts, including nights, weekends, and holidays.Preferred :At least one year of previous leadership/management experience in a similar or related field.Working knowledge of HotSOSPrevious experience generating and creating service order reports.Previous experience working in a large, luxury resort setting.Minimum Education and Experience:At least 21 years of age.High School Diploma or equivalentMinimum of one year of previous emergency dispatch, alarm monitoring, and administrative experience in a similar or related field.Certificates, Licenses, Regulations:Proof of eligibility to work in the United States.Physical Demands:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Work is typically performed in an office environment.Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality.Prolonged sitting/standing.Ability to go from sitting to standing quickly.Ability to effectively reach the Fire Panels.Bending and reaching.Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 20 lbs.Eye/hand coordination.Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.Everyone is an Ambassador –No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.Everyone works in Safety –If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.Everyone works in Security –If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.Everyone works in EVS –If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.Everyone works in Guest Experience –If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual. #J-18808-Ljbffr Resorts World Las Vegas