Managed Services, Technical Analyst
Highmark Health
Allegheny Health Network Job Description : This job is responsible for a wide range of analytics and reporting associated with the organization's financial, operational, and/or clinical performance. This job partners with stakeholders within the hospital and physician organizations to provide general financial or analytical support on major initiatives. The incumbent leverages detailed G/L, patient account, or procedure level detail in order to explain overall trends, quantifying the value of key drivers where possible. Conducts detailed analysis of volume, revenue, cost, and/or profitability in order to explain financial results and enhance business understanding. (Conducts ad-hoc analyses on topics as dictated by general business trends or at the request of Highmark/AHN/Finance leadership. (Analyzes variances relative to budget, forecast, prior year, or other benchmarks to assess performance and identify opportunities for improvement. (Supplements financial analysis with operational and/or clinical data and insights in order to provide relevant context and a holistic point of view. (Utilizes rate/volume calculations to quantify the impact of changes in patient mix, procedure mix, payor mix, or other business shifts. (Creates and presents executive-level summaries of major analytical projects that outline key findings, recommendations, and other insights/takeaways. (Bachelor's Degree in Finance, Accounting, Business Administration, Economics, Statistics, or related field OR 6 years of related and progressive experience in lieu of Bachelor's degree
- 3 years in Decision Support and Data Analysis
- Proficient in Microsoft Office (Excel, PowerPoint, etc.) Ability to analyze and interpret various types of data including financial results, operational metrics, clinical outcomes, and other key datasets
- Ability to work with large quantities of detailed data and illuminate the higher-level strategic insights that can impact business operations and performance
- Ability to juggle multiple projects at once and manage time effectively, in order to meet established deadlines
- Strong communication and interpersonal skills with the ability to develop partnerships across the organization
- Self-starter who takes initiative, and drives progress on major projects without being asked or with minimal supervision
- Proficient in SQL
- Tableau or other data visualization tools
- Alteryx or other data wrangling/ETL tools
- R, Python, or other statistical/programming tools
- 3 years in a clinical setting or general understanding of hospital/physician practice operations
- It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
$50k - $60k
...award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering... ...include: ~2–3+ years of recent experience providing technical support in an MSP or corporate IT environment ~ Proficient...SuggestedLocal areaRemote workFlexible hours$67.9k - $132.5k
...Position Overview The Service Desk Shift Supervisor oversees a... ...and service requests. The role manages ticket queues, staff... ...environment. The supervisor coaches analysts on troubleshooting practices,... ...for complex or high‑impact technical issues, coordinating with higher...SuggestedContract workWork at officeShift work- is seeking a Support Analyst who will help solve problems that matter. At... ...customers while developing strong technical, analytical, and customer service skills. This remote role welcomes... ...improvements to customers, Product Management, and internal teams to help...SuggestedLocal areaRemote work
$31.83 - $44.56 per hour
Pay Range:Pay Range:$31.83 - $44.56 Assists the Director of Technical Support Services with the operational management and support of Consortium information technology users and endpoint technologies. Supervises the activities of Technical Support Technicians assigned...SuggestedFull timeTemporary workRemote work- ...engine overhauls, and system troubleshooting. Manage parts inventory, sourcing, and procurement. Provide expert technical guidance to the team. Ensure compliance... ...Work Where it Matters Pegasus Aviation Services, an Akima company, is not just another aviation...SuggestedFor contractorsRemote workFlexible hours
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...We reward hustle, creativity, and Attention Management mastery, and our Technical Support Specialist role gives you the platform to prove it. The headline is $76,000 - $104,000, but the story is ownership — sales marketing work you steer at NexTech Systems after just 4...Temporary workRelocationNight shift- ...The Technical Analyst supports the Business Units by resolving issues around the Business Enterprise Applications that are developed in Java... ...the next level of support (other groups within Technology Services) as appropriate as and when needed. Propose changes to system...
$58.1k - $90k
...involves active participation in project management, vendor relations, and the continuous... ...business areas, customers, partners, vendors, technical staff, and project teams to drive value,... ...-focused with a strong commitment to service excellence.Ability to work independently...Work at office- Technical Support Analyst Comagine Health | Seattle, Washington | Why Comagine Health? At Comagine Health... ..., and delivering exceptional customer service in a collaborative, mission-driven... ...troubleshoot and resolve technology issues, manage help desk tickets, and assist with...Work at officeRemote workWork from home
$50k - $65k
...Job Description Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into... ...to grow into Level 2 and beyond. What You’ll Do Technical Execution Serve as the first point of contact for incoming...Full timePart timeWork at office$55k - $65k
...Description Dedicated IT Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN'... ...exceptional support experience while continually developing your technical skills. Our Support Technician IIs are customer-focused...Work at office$32.1 - $51.3 per hour
...Total Rewards policy ** The purpose of the Technical Support Specialist 2 (TSS-2) is to... ...troubleshooting, and dispatching cases to field service technicians, in a timely and... ..., and accurately assesses personal case management to ensure a high-quality customer experience...Hourly payWork at officeRemote workWork from homeHome officeFlexible hoursShift workNight shiftWeekend work$138.38k - $189.6k
...Support Engineer Define and resolve complex technical issues related to Akamai products and... ...practices for delivering outstanding service, as well as participating in knowledge sharing... ...working with engineering and product management to implement enhancements. Telecommuting...Work experience placementWork at officeRemote work$69.6k - $129.2k
...diagnostics and therapeutic products and services that deliver significant benefits to... ...Support team as the primary scientific and technical representative in the state of Washington... ...(this could include supervisors, managers, directors, technologists) and medical professionals...InternshipLocal areaRemote workRelocation packageNight shift- ...Summer 2027 Producer Support Analyst Undergraduate Internship provides... ...to producer lifecycle management, commission administration, regulatory... ...requirements, reporting, and technical project support. As a... ...include, providing services to the day-to-day operating objectives...Full timePart timeFor contractorsSummer workInternshipLocal area
$68.4k
...sources and flows, works with data management staff to define an... ...less experience on both the technical and business aspects of project... ...proficiency as a Decision Support Analyst or equivalent training and... ...-the office selling products/services (sales employees) Never...For contractorsWork at officeLocal area- ...for the IT Help Desk. The role supports student, staff and faculty technology needs, and requires courteous, prompt, self-sufficient service. Shifts may include nights; work up to 20 hours per week. Minimum undergraduate enrollment of 6 credits and a 2.0 GPA are required....Shift workNight shift
$14.38 per hour
...The help desk provides first contact student, staff and faculty technical support. They are the first person a customer sees and often... ...Knowledge of Blackboard and UAOnline Completion of approved customer service training General Administrative Duties Familiarity with video...Part timeWork experience placementNight shift- ...maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal... ...alternative courses of action.Provides timely and accurate service while managing wait times and communicating information as needed to Guests...Local areaImmediate startFlexible hoursShift workNight shiftWeekend work
- ...SERVICE DESK TECHNICIAN (Boise, ID) CANDIDATES MUST BE LOCAL TO THE SERVICE AREA AND... .... This role reports to the Service Desk Manager. In this entry-level position, you... ...reports Create and maintain necessary technical support documents. Document client systems...Full timeLive inWork at officeLocal areaMonday to FridayWeekend work
- ...paced 24-hour call center environment, the Technical Support Agent serves as the initial... ...of network troubleshooting, scheduling, managing network outages, and coordinating multiple... ...recognition, research, isolation, product and services recommendation, resolution/sale, and...Work experience placementRemote work
- ...Description Job Description Organization Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support...
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$31.94 per hour
...Overview GovCIO is currently hiring for a Service Desk to support our newly awarded TSA... ...point of contact for all IT service management activities Logs, classifies, and routes... ...accordingly Uses foundational technical skills in basic hardware and software troubleshooting...Full timeContract workCurrently hiringRemote workFlexible hours- .... Responsibilities include first-point support by phone or in person, remote troubleshooting, and maintaining equipment inventories. The ideal candidate will have experience with Windows 10, Microsoft 365, and strong customer service skills. #J-18808-Ljbffr TEK SystemsContract workRemote work
- ...organization. You will troubleshoot hardware, software, and network issues, log and escalate tickets, and keep documentation and asset records up to date while delivering responsive, professional service in a critical healthcare setting. #J-18808-Ljbffr South Peninsula Hospital
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