Customer Service Associate, Center Township, PA

Job Description

Job Description

Customer Service Associate (Full-Time)

ARDEX Americas ( part of the global ARDEX Group, has been setting the standard in high-performance building solutions for more than 75 years. You'll find ARDEX products in the construction of PPG Paints Area, Pittsburgh International Airport, the Google offices in Bakery Square, and the UPMC Medical Tower, Oakland.

We are currently seeking a Customer Service Associate to join our team. In this role, you will play a key part in delivering exceptional support to ARDEX Retail and Distribution customers across the United States, Canada, and Latin America .

Position Details

• Schedule: Monday-Friday, 8:00 a.m. - 5:00 p.m.
• Employment Type: Full-time
• Location: Corporate Office in Center Township , approximately 20 minutes north of Pittsburgh International Airport
• Work Flexibility: Flexible work arrangements available after successful completion of training

Key Responsibilities

• Provide accurate, timely execution of all customer support processes
• Serve customers within your assigned territory, ensuring high-quality service
• Take ownership of customer needs and make independent decisions to deliver the best outcomes
• Responsible for acquiring freight rates on LTL special shipments and filing freight damage claims for designated territory
• Collaborate across internal teams to ensure seamless customer experience

What We're Looking For

• Strong communication and problem-solving skills
• Preferred Minimum 1-2 years customer or sales support experience, with demonstrable independent account management
• Minimum of (1) year order processing, invoicing and invoice adjustment experience is preferred.
• Ability to work independently and make sound decisions
• A commitment to providing outstanding customer service
• Experience in customer service or support roles preferred
• Working knowledge of SAP and SAP processes or other integrated accounting system is highly desirable.
• Knowledge of laws and regulations (U.S. and International) affecting exporting and coordinating with the various internal departments to ensure customs compliance of export documentation is highly desirable.
• Knowledge of shipping process

Education

• Associate's degree preferred or high school diploma.

Why Join Us?

At ARDEX, each Customer Service Associate is empowered with autonomy and responsibility to make meaningful decisions that directly impact customer satisfaction. You'll be part of a team that values initiative, collaboration, and excellence.

• Generous Paid Time Off (PTO) and 11 Paid Holidays
• Paid Parental Leave to support growing families
• 401(k) with Company Match to help you save for retirement
• Medical, Dental, and Vision Insurance (effective the 1st of the month after hire )
• Company-paid Disability, Life, and AD&D Insurance and Travel Assistance
• Wellness Programs , including Telehealth and an Employee Assistance Program (EAP)
• Tuition Assistance for Associate’s and Bachelor’s degrees
• Discounted Gym Memberships to support your fitness goals
• Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance , and more!
• Scenic corporate offices with free parking and woodland walking trails!

Be part of the team that’s Building Tomorrow at

ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.