Personal Injury Operations Supervisor

Job Description

Job Description

Now Hiring: Personal Injury Operations Supervisor

We are seeking an experienced and highly motivated Personal Injury Operations Supervisor to join our growing team in Draper, Utah. This is a full-time, in-office leadership position for a hands-on operations professional who can oversee day-to-day case and business functions, improve processes, develop teams, and help drive overall firm growth.

The ideal candidate is an organized, confident leader who thrives in a fast-paced personal injury environment and has a proven ability to build efficient systems, manage people, solve problems, and turn firm goals into actionable results.

Location

Draper, UT – In Office

Some travel will be required.

Employment Type

Full-Time

Salary

$80,000–$110,000 per year, based on experience and qualifications.

Key Responsibilities

• Oversee the firm's day-to-day personal injury operations and ensure case-related business functions run efficiently.
  

• Supervise and support case managers, intake staff, and other team members across the PI caseload.
  

• Develop, implement, and improve operational processes and procedures related to case handling and firm workflow.
  

• Establish performance standards, KPIs, and accountability measures for operations staff.
  

• Monitor case flow, team performance, and caseload metrics to identify opportunities for improvement.
  

• Work closely with attorneys and firm leadership to support strategic initiatives and case outcomes.
  

• Identify operational bottlenecks in the case lifecycle and develop effective solutions.
  

• Create and maintain standard operating procedures and ensure they are consistently followed.
  

• Analyze operational data and case performance metrics to support business decisions.
  

• Assist with staffing, onboarding, training, and employee development for operations and support staff.
  

• Improve communication and collaboration between intake, case management, and attorney teams.
  

• Oversee firm projects and initiatives from planning through completion.
  

• Help manage resources, budgets, and operational priorities.
  

• Promote a positive, productive, and accountable firm culture.
  

• Ensure staff have the tools, resources, and support needed to perform effectively.
  

• Travel as needed to support firm operations, employees, and business initiatives.
  

• Provide regular operational updates and recommendations to firm leadership.
  

Required Qualifications

• 5+ years of experience in operations, personal injury case management, or a related leadership role.
  

• Proven experience managing teams and overseeing business operations, ideally within a personal injury or legal setting.
  

• Strong leadership and people-management skills.
  

• Demonstrated experience improving processes and operational efficiency.
  

• Excellent organizational and time-management skills.
  

• Strong written and verbal communication skills.
  

• Excellent problem-solving and decision-making abilities.
  

• Experience developing and monitoring KPIs or performance metrics.
  

• Ability to manage multiple priorities in a fast-paced environment.
  

• Strong proficiency with Microsoft Office and business/case management software.
  

• Must be able to work in office in Draper, Utah.
  

• Must be willing and able to travel as needed.
  

Preferred Qualifications

• Experience leading operations within a growing personal injury or law firm.
  

• Experience managing multiple departments, teams, or case pods.
  

• Experience with process improvement and organizational development.
  

• Experience implementing new technology, systems, or workflows (e.g., case management platforms).
  

• Experience managing both in-office and remote employees.
  

What We're Looking For

• A strong, confident leader who can take ownership and get results.
  

• Someone who is both strategic and hands-on.
  

• A proactive problem-solver who looks for ways to improve firm operations.
  

• An excellent communicator who can work with staff and attorneys at all levels.
  

• Someone who can set clear expectations and hold teams accountable.
  

• A highly organized individual who can effectively manage competing priorities.
  

• A team-oriented leader who knows how to motivate and develop employees.
  

• Someone adaptable and comfortabl