Customer and Food Service Associate

Job Description

Job Description

Description:

  Bring the energy, create a great experience, and help make our store a place customers want to come back to!

As a member of our store team, you will represent and promote our operations with a positive, upbeat attitude while helping create a friendly and welcoming environment for every customer. You will work together with your teammates and other departments throughout the company to keep the store running smoothly, efficiently, and successfully.

We are looking for someone who enjoys helping people, takes pride in their work, and isn't afraid to stay busy! You will build customer confidence through great service, help customers find what they need, and use suggestive selling to introduce them to the products, food, promotions, and services we have to offer.

Be positive. Be helpful. Be part of the team. And most importantly — help us make every customer's visit a great one!

Requirements:

 

General Requirements for Both Positions

• Provide friendly, courteous and efficient customer service.
• Greet customers and create a welcoming store environment.
• Report to work on time and reliably complete assigned shifts.
• Work independently while supporting the store team.
• Follow company policies, safety procedures and cleanliness standards.
• Maintain a professional appearance and follow the required dress code.
• Communicate respectfully with customers, coworkers and management.
• Complete assigned duties using the Daily Vision Sheet.
• Help maintain clean, organized and fully stocked work areas.
• Be available to work a flexible schedule, including mornings, evenings, weekends and holidays.
• Complete required training and follow all applicable age restrictions.

Convenience Store Cashier Requirements

• Accurately operate the point-of-sale system and cash register.
• Handle cash, credit cards, local account charges, coupons and other approved payment methods.
• Maintain an accurate cash drawer and follow till-counting procedures.
• Verify identification for age-restricted products, including tobacco, alcohol and lottery.
• Follow all laws and company policies related to restricted-product sales.
• Assist customers with fuel pumps, rewards accounts, car washes and store products.
• Stock shelves, coolers, displays and checkout areas.
• Rotate products and check expiration dates.
• Clean counters, floors, restrooms, coolers, fuel pumps and outside areas.
• Complete opening, closing and shift-change responsibilities.
• Promptly report shortages, equipment problems, customer concerns and safety hazards.

Deli Associate Requirements

• Prepare, cook, package and serve food according to company recipes and portion standards.
• Follow all food-safety, sanitation and temperature-control requirements.
• Wash hands properly and use gloves and utensils as required.
• Prevent cross-contamination and follow safe food-handling procedures.
• Safely operate kitchen equipment, including ovens, fryers, grills, warmers and slicers, when properly trained.
• Monitor cooking, holding, cooling and storage temperatures.
• Label, date, rotate and properly store food products.
• Keep preparation areas, equipment, dishes and floors clean and sanitized.
• Maintain attractive, fresh and fully stocked food displays.
• Monitor food quality and discard products that do not meet company standards.
• Accurately complete food-production, waste and temperature records.
• Assist with food inventory and notify management when supplies are needed.
• Provide prompt, friendly service and accurately complete customer food orders.

Physical Requirements

Employees must be able to perform the following essential physical duties, with or without reasonable accommodation:

• Stand and walk for extended periods throughout the scheduled shift.
• Frequently bend, stoop, crouch, squat, kneel, twist and reach.
• Regularly use hands and fingers to operate registers, prepare food, stock merchandise and handle equipment.
• Frequently lift, carry, push and pull items weighing up to 25 pounds.
• Occasionally lift or move items weighing up to 40 pounds.
• Reach above shoulder level and work at varying heights.
• Safely use step stools or approved ladders when stocking and cleaning.
• Push or pull carts, racks, mop buckets and merchandise.
• Perform repetitive movements, including scanning products, handling money, stocking and food preparation.
• Work in refrigerated coolers and freezers for limited periods.
• Work near hot equipment, cooking surfaces, steam, grease and changing temperatures in deli areas.
• Tolerate exposure to cleaning products, food odors, noise and outdoor weather conditions.
• Maintain sufficient vision to read labels, expiration dates, identification cards, register screens and safety instructions.
• Maintain sufficient hearing and communication ability to assist customers, receive instructions and respond to alarms or safety concerns.
• Move safely around customers, displays, kitchen equipment and other workplace obstacles.

Preferred Qualifications

• Previous cashier, retail, food-service or customer-service experience is helpful but not required.
• Ability to learn new procedures and technology.
• Strong attention to detail and basic math skills.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Food-safety certification is preferred for deli associates or must be completed when required.