Field Service Representative - HVAC/Cooling

Field Service TechnicianGreat people make Schneider Electric a great company. Schneider's Field Service Technicians play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you? This field service technician position will be within our U.S. Services business, specifically our Secure Power team. Our Secure Power team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/Schneider Electric equipment.As a Field Service Technician, a typical day for you might include:Pre-site, startup, repair, preventive maintenance, and field modification of equipmentProblem solving with customers, electricians, sales partners, technical support, DistrictService completion of field service reports, expense reports, preventive maintenance, and startup data sheetsManager and/or Regional Service Director to resolve complex escalated issuesContinuous learning and training on various products both in the field and in the classroomOn some days, you may even:Travel throughout the region for local customer support or even countrywide travelAssist the Field Project Manager on larger system startupsAct on behalf of the District Service Manager to resolve operational issues as requiredThis may be the next step in your career journey if you have:An Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline or military training equivalence2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment2+ years in Field Services or equivalent industry experience.EPA Universal CertificationExperience with chillers, water and air cooled systems.Safe driving and vehicle operations skillsSkilled at utilizing test and diagnostic equipmentExperience reading and interpreting schematics, drawings, and theory of operation manualsAbility to write service reports, correspondence, procedures, effectively present information and respond to customer questions.Movement of service equipment weighing up to 50 poundsWithin your first 90 days, you'll experience a unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return form your on-site visit, you'll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more.Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:Care for Yourself and Your FamilyInvest and Plan Your FutureGrow Your Skills and CareerTeam Up in the WorkplaceSupport Your CommunitySchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.