Network Operations Center (NOC) Technician IV

Network Operations Center (NOC) Technician IV

*Must have an active DoD Top Secret security clearance*

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

Primary Responsibilities

Responsible for performing and training team on the following duties:

• Create, update, and manage incident tickets using ServiceNow ITSM+S / JIRA. Independently triage the ticket queue, provide feedback, and guide tickets of concern.
• Monitor network events and failures 24/7/365 using various tools. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections. Develop and maintain a centralized error database.
• Notify relevant contacts about network incidents. Provide timely situational awareness to leadership and impacted communities, and communicate effectively with the O&M team, customers, and external leadership.
• Support fault isolation and troubleshooting, including testing and diagnosing issues with network elements. Correct or replace faulty network components and coordinate with service providers as needed.
• Restore networks and services to full operation, ensure compliance with SLAs, and document changes in the Configuration Management Database. Provide 24/7/365 support for outages and service degradation, including rerouting circuits and updating on outage resolutions.
• Assist in training and monitoring Network controllers, and evaluate training programs, SOPs, and tools. Provide technical advice and insights for complex issues, and work on projects impacting future operations within O&M and the DISN.
• Demonstrate extensive proficiency in DISN functions (e.g., routers, switches, crypto devices) and resolve multi-layer complex issues across multiple NOCs or domains. Provide advanced technical support and guidance to peers, leadership, and customers.

Basic Qualifications

• High school diploma or equivalent and 3 – 5 years of prior relevant experience.
• Must have an  active DoD Top Secret security clearance.
• Must have  DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE or equivalent) by the start date.
• Must be able to work in a 24/7 operational environment.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN/WAN maintenance, performance management.
• Advanced knowledge in at least four of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• Moderate understanding of network topologies, including both transport and IP.

Preferred Qualifications

• Experience in a tech control facility or cyber transport operations.
• Familiarity with circuit actions and vendor management.
• IP/Transport architecture experience
• SolarWinds and JIRA experience
• Experience in a Telco NOC or with inside or outside plant operations.
• Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.

About Total Force Alliance:

Total Force Alliance, LLC is an SBA-certified Service-Disabled Veteran (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB) founded in 2023 and headquartered in Miami, Florida. We provide top-notch talent recruitment and retention for niche skillsets and in-demand talent for Enterprise IT Services: Operations, Engineering, Cybersecurity, ServiceNow Development, and Cloud Services. Our corporate culture and industry partnerships enable us to offer unrivaled salary, benefits, training and professional development to select IT professionals that can innovate and deliver technical solutions targeted to Federal Civilian, Health, Defense, Intelligence and Cyber strategic priorities.

Benefits:

• Medical, Dental & Vision
• Mental Health Resources
• Paid Time Off & Holidays
• 401(k) with Company Matching
• Life, Accident & Injury Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Certification Preparation & Exam Reimbursement
• Virtual Personal & Professional Development Classes

Target Salary Range

$55,000 - $80,000

In addition to your annual base salary, you will be eligible to receive a Hawaii Cost-of-Living Allowance (COLA) for this role.

The anticipated salary range for this position is provided as a general guideline and is not a guarantee of compensation or salary. The final offer may vary based on several factors, including job responsibilities, education, certifications, relevant experience, geographic location, internal equity, market data, contractual requirements, and other applicable considerations. Accordingly, the final salary may fall outside the stated range, where permitted by applicable law.

Total Force Alliance, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristics.