Strategic Account Executive - Chicago to St Louis region

PaceMate™ Strategic Account Executive (full-time, remote)
Location: (remote) USA, Chicago to St Louis region
We are currently looking to fill positions with candidates that reside in the Chicago to St Louis region
We are currently seeking a Strategic Account Executive is responsible for owning the strategic, executive-level, and commercial partnership with high-value electrophysiology (EP), cardiology, and heart failure practices across enterprise hospital systems and IDNs. This role ensures PaceMate delivers measurable clinical, operational, and business value while driving long-term account growth, retention, and expansion.

The Strategic Account Executive operates above day-to-day operational support, focusing on executive alignment, strategic planning, escalation management, renewals, and upsell opportunities. This role leads Quarterly Business Reviews, partners cross-functionally to resolve high-impact issues and driving growth through upselling and strategic expansion. The Strategic Account Executive plays a critical role in strengthening customer loyalty, expanding enterprise adoption, and generating references that support future sales growth and market expansion.

PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Identity Theft Protection, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Serve as the strategic and executive point of contact for accounts in assigned geography
• Build and maintain trusted relationships with executive, clinical, and operational leadership
• Collaborate with Sales, Marketing, Product, Clinical, and Customer Success teams to drive strategic outcomes
• Gain a deep understanding of customer clinical strategy, operational priorities, and business objectives
• Translate operational performance into executive-level insights and ROI
• Lead and present Quarterly and Annual Business Reviews
• Identify, position, and close upsell and expansion opportunities
• Serve as escalation owner when issues impact clinical trust, executive confidence, or commercial outcomes
• Serve as the lead point of contact for all Key Accounts while building and nurturing trusted, long-lasting relationships
• Collaborate with Sales, marketing, product development and customer success teams to ensure business progress
• Gain a deep understanding of the client’s clinical & business strategy, clinical workflows and needs
• Develop tactics that will deliver the most appropriate products or services
• Use of communication skills to present to and influence key stakeholders in the sales process
• Provides clients with product information, demonstrations, analytics, etc.
• Create key opinion leaders / reference sites within each current Key Account customer & region
• Responsible for both maintaining and growing business in contracted groups
• Manage expenses within budget
• Re-Sign current customers on longer term agreements and contract renewals
• Active involvement in weekly and quarterly sales planning process

KEY RESPONSIBIILITIES
Overall Account Ownership

• Own the strategic health, retention, and growth of assigned enterprise accounts
• Maintain multi-year account plans aligned to customer goals and PaceMate strategy

Executive Engagement

• Lead Quarterly and Annual Business Reviews
• Align PaceMate solutions to executive priorities and enterprise initiatives
• Drive Enterprise-wide standardization

Business Development

• Drive expansion through additional clinics, service lines, or offerings
• Support pricing changes and contract renewals
• Identify and develop add-on services opportunities

Escalation & Risk Management

• Lead escalations when operational issues rise to executive or strategic impact
• Partner with internal teams to drive resolution and recovery plans

Relationship Development

• Physician relationships
• KOL identification and development
• Reference site / references nurturing

Onboarding Responsibilities

• • Serve as Executive Sponsor
  • Attend Onboardings & Workflow Design Meetings
  • Set the ongoing business development expectations

QUALIFICATIONS:
Core Competencies, Skills and Experience Requirements

• 3-5 years of experience in complex healthcare account management or healthcare enterprise SaaS
• 3-5 Years of team management in healthcare
• Proven experience owning post-sale revenue, renewals, and expansion
• Strong executive presence with the ability to engage physicians, administrators, and senior leaders
• Experience working with hospital systems, IDNs, or large multi-site healthcare organizations
• Excellent communication and interpersonal skills
• Computer literate with Excel, Word, Adobe, PowerPoint
• Sales Management experience
• CRM/Cardiology Account Management Experience Required; EP experience strongly preferred

EDUCATION, TRAINING, AND EXPERIENCE:

• BA/BS or Equivalent 4-year Technical Degree

REQUIRED EQUIPMENT

• Must have access to stable, reliable internet access.

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees.
• Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry.

OTHER REQUIREMENTS

• You must reside within the geography of the territory.
• You will be expected to travel between 50% -70% of the time to fully perform your duties and responsibilities.
• You must only work from within the contiguous Unites States.
• If working from, residing at a location other than your legal address that PaceMate has on file, employee must inform IT and get approval to do so.
• Foreign Transport of Sensitive Information - Whenever Confidential information is carried by a Pace Mate worker into a foreign country, the information is either stored in some inaccessible form, such as an encrypted external storage media, or remain in the worker's possession at all times.
• PaceMate's workers shall not take Secret Pace Mate information into another country unless the permission has been obtained from Physical Security management.

REPORTING RELATIONSHIPS
Supervised by: VP of Strategic Account Management
Supervises: None
Target Compensation Range: Target compensation range of up to $232,500 OTE annuallydepending on education, experience and certifications.

COMPANY DESCRIPTION
PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE®. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.®

Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions.

About PaceMate®

PaceMate® is a patient-centered, tech-enabled cardiac device monitoring platform serving integrated delivery networks and academic health systems nationwide. Vendor-neutral and EMR-agnostic, PaceMate connects every major device manufacturer into a single platform that sits on top of any EHR.

More than 2.3 million patients are managed on the industry’s only research-grade cardiac dataset, validated by 33 peer-reviewed publications, powering AI-driven clinical and operational analytics. A managed patient services model extends clinic capacity and ensures every cardiac device patient is monitored, every time.

Learn more at PaceMate.com