Senior IT Support Analyst (US)
$150k - $180kTD Bank Group
- # Senior IT Support Analyst (US)Apply: On Site: New York, New York: Full time: Posted Today: End Date: September 27, 2026 (4 days left to apply): R\\_1511434**Work Location**:New York, New York, United States of America**Hours:**40**Line of Business:**Technology Solutions**Pay Detail:**$150,000.00 - $180,000.00 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Job Description:**Preferred Qualifications **Department Overview**TD Securities Prime Brokerage Technology Support is responsible for the operational stability, support, and continuous improvement of critical Prime Brokerage, Securities Finance, and client-facing technology platforms. The team works closely with Trading, Operations, Risk, Client Services, Infrastructure, Application Development, and external vendors to ensure the timely processing of trades, client reporting, file transfers, reconciliations, and business-critical workflows **Position Summary**We are seeking a Technology Support Analyst to join our Prime Brokerage Technology Support team. This role is responsible for monitoring, troubleshooting, and supporting a variety of business-critical applications and processes that enable Prime Brokerage, Securities Finance, and related business functions.The successful candidate will work in a fast-paced production support environment, partnering with business users, developers, infrastructure teams, and external vendors to resolve incidents, manage operational risk, automate manual processes, and improve service reliability. **Key Responsibilities*** Provide production support for Prime Brokerage and Securities Finance applications.* Monitor application health, scheduled jobs, file transfers, and data processing workflows.* Investigate and resolve production incidents and service disruptions.* Coordinate with development, infrastructure, vendor, and business teams during issue resolution.* Analyze logs, system alerts, and monitoring data to identify root causes.* Support client onboarding activities, application access requests, and operational readiness reviews.* Develop and maintain support documentation, runbooks, knowledge articles, and recovery procedures.* Participate in system change implementations, releases, and weekend support activities as required.* Identify opportunities to automate support processes through scripting and tooling.* Ensure incidents, problems, and service requests are managed in accordance with established support processes and audit requirements.* Participate in production support rotations and escalation coverage. **Required Qualifications*** Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.* Experience supporting business-critical applications in a production environment.* Strong troubleshooting and analytical skills.* Experience working with Windows and Linux environments.* Knowledge of SQL and relational databases.* Experience with scripting or automation technologies such as PowerShell, Python, or shell scripting.* Understanding of file transfer technologies including SFTP/FTP.* Strong verbal and written communication skills.* Ability to manage multiple priorities in a fast-paced environment. **Preferred Qualifications*** Experience supporting capital markets, Prime Brokerage, Securities Finance, Trading, or Operations platforms.* Familiarity with job scheduling tools such as AutoSys.* Knowledge of application monitoring platforms such as Dynatrace, Splunk, or similar tools.* Experience supporting FIX connectivity, market data, trade processing, or financial messaging workflows.* Understanding of incident management, problem management, and change management processes. **What Success Looks Like*** Maintains high service levels for business-critical applications.* Demonstrates strong ownership during incident management and production issue resolution.* Builds trusted relationships with business, operations, and technology partners.* Drives automation and continuous improvement initiatives that reduce operational risk and manual effort.* Develops deep understanding of Prime Brokerage business processes and supporting technology platforms. The Senior IT Support Analyst provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area. **Depth & Scope:*** Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others* Acts as subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution* Leads the support of highly complex and/or comprehensive applications/systems and/or business lines* Identifies root causes and implements targeted and controlled remediation plans* Administers business applications in co-ordination with appropriate stakeholders* Reviews, participates and implements procedures* Researches industry standards, best practices and new innovations in technology and makes recommendations* Designs, reviews, and integrates all application requirements, including functional, security, integration, performance, quality, and operations**Education & Experience:*** Bachelor's degree or Technical Certificate required or work experience equivalent to Bachelor's degree* 5+ years' experience **Physical Requirements:**Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Continuous* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Occasional* Sitting – Continuous* Standing – Occasional* Walking – Occasional* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Never* Squatting – Occasional* Bending – Occasional* Kneeling – Never* Crawling – Never* Climbing – Never* Reaching overhead – Never* Reaching forward – Occasional* Pushing – Never* Pulling – Never* Twisting – Never* Concentrating for long periods of time – Continuous* Applying common sense to deal with problems involving standardized situations – Continuous* Reading, writing and comprehending instructions – Continuous* Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
- J-18808-Ljbffr TD Bank Group
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Senior IT Support Analyst (US) in Brooklyn, NY vacancy
- RAWLE & HENDERSON LLP is seeking a Senior User Support Analyst to provide on-site end-user support in our Philadelphia headquarters. The role emphasizes... ...and on-call support. The ideal candidate has 5+ years in IT, strong communication with attorneys and staff, and...SeniorWork at office
- Holland & Hart LLP is seeking a Technical Support Analyst II to provide end-user computing support for hardware, software, and networking. The... ...will interact with all business units and serve as a face of IT, requiring excellent customer service and teamwork while...Senior
$75k - $85k
...next Veep to join? Read on!! Overview of Role We are seeking a Senior Technical Support Specialist to join the Versapay Customer Care team. In this... ...and support across cross‑functional teams Why Join Us? Work alongside talented professionals supporting enterprise...Senior- Kpler seeks a Senior US Biofuels Analyst in Houston to own and build the US biofuels S&D research from the ground up. You will cover renewable diesel, biodiesel, ethanol, SAF, and feedstocks, turning complex market balances into an authoritative benchmark. Collaborate...Senior
$29.28 - $39.61 per hour
...that promotes career growth and supports a work-life balance. From... ...clients, and business partners. Senior Technical Support Specialist Department... ...Reports To: Manager, IT Infrastructure Status: Full-Time... ...transparent — but most new hires join us between the minimum and the...SeniorHourly payFull timeWork at officeImmediate startMonday to FridayFlexible hours- Old Republic Bitco is seeking a Senior IT Service Desk Technician to join our office located... ...communication, and a positive culture that supports growth and success. If you are passionate... ...all users. If you would like to contact us regarding the accessibility of our...SeniorTemporary workWork experience placementWork at officeRemote work
- Orchard Therapeutics is seeking a US Regulatory Lead to drive regulatory strategy and execution for ex-vivo gene therapy programs.... ...role reports to the Executive Director, Regulatory Science, and supports global regulatory activities with a strong US focus. The ideal candidate...SeniorRemote work
- Sulzer is seeking a US Holding - Tax Manager to oversee tax compliance, reporting, and planning activities across assigned entities. You will manage U.S. federal/state and international income tax provisions and drive tax strategy execution. The role requires strong leadership...Senior
- Description Closing Date: Friday 2nd October 2026 Fueled by bold ambition. The IT Support Technician will be a key member of our growing US-based Technology team, providing frontline technical support to employees, contractors, and guests at our new Indianapolis facility...Permanent employmentFor contractors
- Adyen is seeking a Senior Product Manager, Banking to define and scale the next phase of its US banking strategy. You will own the end-to-end product vision, strategy, and execution at the intersection of payments, money movement, platform services, and embedded finance...Senior
- Prosci Senior Accountant supports the Americas & ANZ Controller in managing financial operations. You will ensure accurate data, tax compliance, and... ...in a dynamic global environment. The role emphasizes US GAAP, month-end close, reconciliations, and collaboration with...SeniorRemote job
- Krisp is hiring a Senior Director of Business Development for BFSI to build and own the commercial motion in this vertical globally. This remote, US-based role reports to the Chief Commercial Officer and expects 30%-40% travel. You will target banks, insurers, and related...SeniorRemote job
- LevelBlue, LLC. is seeking an experienced Senior Tax Analyst for a fully remote, full-time role reporting to the Tax Manager. The candidate will... ...tax matters is a plus. The role requires 4+ years of US tax experience, strong Excel skills, and familiarity with NetSuite...SeniorRemote jobFull time
- Qualus Power Services, LLC is seeking a Senior Field Service Technician to test, maintain, and repair electrical equipment across the US. You will lead field crews and support shop and field operations, with 100% travel across the United States. The role requires 3-5 years...Senior
- Shield seeks a Technical Support Engineer to serve US customers from New York on a hybrid basis. You will diagnose and resolve complex issues across application and infrastructure, including data flows and integrations with external systems. You will monitor environments...
- About Us We are Credentially, a purpose-driven company committed to enabling accessible... .... Through teamwork, laughter, and a supportive work environment, we inspire creativity... ...support is a rotating duty among our senior engineers. It works, but it pulls our best people off...
- ...truly matter, and where you'll be part of a supportive, innovative team? MMS is a award-winning,... ...where employees can thrive. Join us at MMS and be part of a team that is shaping... ...high-level knowledge of drug development as it pertains to data management. Actively participates...SeniorFull timeRemote work
MMS
Jersey City, NJa month ago - ...your contributions truly matter, and where you'll be part of a supportive, innovative team?MMS is aaward-winning, data-focused clinical research... ...and inclusive work environment where employees can thrive. Join us at MMS and be part of a team that is shaping the future of...SeniorRemote jobH1bVisa sponsorship
- ...Systems Technical Analyst - Jersey City, NJ Senior Systems Technical Analyst Data focused Jersey City, NJ Looking for: -Multiple multi-year data projects including implementing a new MDM solution with Goldensource, merging data warehouses, implementing...Senior
Akaasa Technologies
Jersey City, NJ3 days ago - Materion sucht einen Service Desk Technician II, der den IT-Support telefonisch und vor Ort leistet und einfache Geräteprobleme selbstständig bearbeitet. Sie installieren Software, erfassen Probleme, erstellen Images und unterstützen das Infrastructure Team bei Netzwerkelementen...Senior
- Systems Planning and Analysis, Inc. (SPA) seeks a Technical Program Analyst to provide onsite support in Arlington, VA. The role focuses on managing DARPA programs, coordinating stakeholders, and transitioning technology to operations. Candidates should bring TS/SCI clearance...Senior
$37.5 per hour
...Responsibility and Excellence. We believe each of us is here to help others succeed and this... ...Summer Internship- Business Development Support Analyst, US Internship positions are located at... ...events! Your supervisor, peer mentor, senior leaders and team offer guidance and...Hourly payFull timeSummer workInternshipSummer internshipWork at officeWorldwideRelocation packageMonday to FridayShift work- Axon is seeking an IT Support Technician V based in Boston to own high-complexity tickets, anchor a regional pod, and act as the final escalation point for IT. This role includes VIP coordination, board-prep, and cross-site operations, with a focus on secure, efficient...SeniorWork at office
- Axon Enterprise is seeking a technically skilled Customer Support professional in the Atlanta area to troubleshoot software/hardware issues, assist customers, and maintain product knowledge across Axon solutions and policies. The role emphasizes problem solving, clear communication...Senior
- Farm Credit Bank of Texas is seeking a Tech Support Analyst II to deliver advanced technical support to employees across the bank, serving as... ...ongoing improvements to service delivery. Working within the IT team, you will resolve issues across desktops, mobile devices,...Senior
- ...Job Description Job Description Job Title: Senior Systems Technical Analyst (Integrations / BPM). Location: Jersey City, NJ (On-site).... ...ODBC/database, point-to-point, and middleware patterns. Support BPM workflow design and upstream/downstream system interaction...SeniorContract workWork at office
ZipStaff Inc.
Jersey City, NJ4 days ago - design Data, Inc. is seeking an experienced End User Support professional to troubleshoot applications, systems access, hardware, software, and networking issues. The role involves onsite client support and acting as an escalation point for Tier 1 and 2 technicians. You...Senior
- Coretek is searching for a highly motivated Senior Service Desk Analyst to join as a key member of our Service Desk Team. The Senior... ...is responsible for providing advanced technical support, troubleshooting complex IT issues and mentoring junior analysts. This role involves...SeniorShift work
- L3Harris Technologies in the Washington DC area is seeking a Senior Principal, Business Development to lead growth campaigns across the Maritime sector. You will reinforce relationships with DoW and US Navy customers, shape capture strategies, and coordinate internal teams...Senior
$125k - $150k
...networks in North America run their business on us, and tens of thousands of agents use... ...both: the door, and the upgrade path behind it. Any agent, anywhere, should be able to... ...budget belongs to them. Not enterprise sales support. Anything requiring a contract to be...SeniorRemote jobContract workImmediate startFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior IT Support Analyst (US). Be the first to apply!
Related searches
- helpdesk support technician Brooklyn, NY
- technical associate Brooklyn, NY
- customer support technician Brooklyn, NY
- decision support analyst Brooklyn, NY
- work from home technical support specialist Brooklyn, NY
- customer support analyst Brooklyn, NY
- infrastructure support analyst Brooklyn, NY
- technical support associate Brooklyn, NY
- operations support technician Brooklyn, NY
- user support analyst Brooklyn, NY