PRN Delegating Nurse Case Manager

Essential Duties and Responsibilities

Care Planning and Clinical Oversight

• Review each individual’s nursing care plan and develop plans when needed.
• Ensure nursing plans of care are implemented appropriately.
• Observe and assess individuals regularly, documenting relevant findings in 45-day reviews and nursing notes.
• Review clinical documentation for accuracy, thoroughness, and clarity.
• Assist staff in maintaining medical charts in accordance with Compass policies and procedures.

Nursing Support and Delegation

• Delegate health care duties to direct support staff as needed, including medication administration.
• Administer medications and document them on the Medication Administration Record when needed.
• Provide therapeutic treatments that require a licensed practitioner.
• Train staff to provide routine clinical care, including proper positioning, safe lifting procedures, skin care, and vital signs.
• Assist with medical appointments and provide support during medical emergencies as needed.

Coordination and Communication

• Research health care resources and facilitate access for staff and the people supported.
• Communicate with insurance companies to support access to and continuity of care.
• Assist individuals with payment-related issues, including purchase orders and payment disputes.
• Communicate with families to promote teamwork and understanding regarding clinical issues.
• Serve as a liaison to pharmacies and medical professionals as needed.
• Communicate respectfully and positively with staff, family members, professionals, individuals, and community members.

Individual Support and Wellness

• Promote a neat and clean appearance for individuals through staff training.
• Provide training and support to help persons increase independence in managing their health.
• Encourage staff to support individual independence with activities of daily living and leisure activities in the home and community.
• Encourage exercise for both staff and individuals to support optimal health.
• Promote family involvement through effective communication and positive interactions.
• Support healthy nutrition for individuals at home and in the community

Professional Standards

• Provide constructive feedback to staff regarding clinical issues to strengthen the quality of care.
• Maintain the highest level of confidentiality regarding individual care.
• Participate in required activities and staff meetings.
• Perform all other duties as assigned.

Competencies

Commitment

• Takes initiative and follows through to make things happen.
• Maintains a positive, can-do attitude and consistently meets or exceeds goals.
• Demonstrates dedication to and understanding of the organization’s mission.
• Contributes to a positive team environment.
• Takes ownership of issues and problems, even when they originate in other areas.
• Works to meet and exceed internal and external client expectations.
• Overcomes obstacles to complete projects and tasks successfully.
• Continually improves personal performance standards and results.
• Identifies and applies process improvements to strengthen performance.
• Learns and applies new information quickly.

Customer Service

• Treats customers with courtesy, concern, and professionalism.
• Responds promptly and politely to requests, concerns, and complaints.
• Anticipates customer needs and works proactively to address them.
• Follows up in a timely and effective manner.
• Recognizes every customer interaction as important.
• Delivers on commitments and monitors performance.
• Shares customer information with appropriate team members who need to know.
• Seeks feedback to ensure services, products, and consultations meet customer needs.

Effective Communication

• Shares timely, accurate information with appropriate staff, families, professionals, and community partners.
• Communicates clearly in writing and in conversation.
• Listen actively and asks questions to confirm understanding.
• Uses respectful, professional language in all interactions.
• Documents relevant information accurately and appropriately.
• Adapts communication style to the audience and situation.

Qualifications

Education and Experience

• At least 3–5 years of related experience working with children or adults in a caregiving setting.
• Prior experience navigating health care resources and insurance systems preferred.
• Supervisory experience preferred.

Language and Communication Skills

Mathematical Skills

Reasoning Ability

Computer Skills

Certificates, Licenses, and Registrations

Other Skills and Abilities

• Basic knowledge of COMAR standards and state regulations.
• Ability to interpret IP, IEP, and BP needs as they relate to individual care.
• Valid state driver’s license with a good driving record preferred, subject to approval.
• Ability to pass Compass background check and medical screening requirements.

Physical Demands

Work Environment