Automotive Service Advisor

Automotive Service AdvisorValley Nissan Mitsubishi is growing, and we are looking for the right person to join our Service Department.Are you great with people, comfortable in a fast-paced environment, and motivated by helping guests while building your own success?As an Automotive Service Advisor, you will be the primary point of contact between our guests and our service team. You will help guests understand their vehicle's maintenance and repair needs, communicate recommendations clearly, keep them updated throughout the repair process, and make sure they leave feeling taken care of.Whether you are an experienced Service Advisor looking for your next opportunity or someone with strong customer-service and sales skills who wants to build a career in automotive service, we want to talk to you.Why Join Valley Nissan Mitsubishi?Competitive compensation with base salary plus commissionOpportunity to increase your earnings through performanceMedical and dental insurancePaid vacation and holidaysClosed SundaysPaid manufacturer and dealership trainingCareer-development and advancement opportunitiesEstablished customer base and active service departmentSupportive management and experienced service teamPositive, team-oriented work environmentWhat You'll DoGreet guests promptly and provide a professional, welcoming service experienceListen carefully to guests concerns and accurately document vehicle symptomsReview vehicle history, mileage, and manufacturer-recommended maintenancePresent maintenance and repair recommendations clearly and professionallyPrepare accurate estimates for parts, labor, and recommended servicesReview digital vehicle inspections, including technician photos and videos, with guestsMaintain consistent communication with guests throughout the repair processProvide guests with updates on vehicle status, recommendations, costs, and expected completion timesWork closely with technicians, parts personnel, and service management to keep repairs moving efficientlyObtain guest authorization for approved repairs and properly document declined servicesReview completed repairs and ensure repair orders are accurate before vehicle deliveryExplain completed work and final charges to guestsFollow up with guests and help build long-term relationshipsMaintain accurate repair-order documentation and dealership recordsHelp create an exceptional guest experience from check-in through vehicle deliveryWhat We're Looking ForExcellent customer-service and communication skillsAbility to build trust and explain recommendations without creating pressureStrong organizational skills and attention to detailAbility to prioritize and manage multiple guests and repair orders at onceComfortable working in a busy, fast-paced environmentPositive attitude, strong work ethic, and dependable attendanceComfortable using computers, tablets, text messaging, email, and other digital communication toolsBasic automotive knowledge or willingness to learnProfessional appearance and communicationValid driver's license and acceptable driving recordDesire to build a long-term career with a growing organizationExperience That HelpsPrevious experience as a Service Advisor, Service Writer, Service Consultant, Assistant Service Advisor, automotive salesperson, parts professional, or customer-service professional is a plus.Automotive dealership experience is preferred but not required for the right candidate. We are willing to train someone who brings strong communication skills, accountability, customer-service ability, and the desire to learn.What Success Looks LikeOur strongest Service Advisors:Take ownership of their guests from arrival through deliveryCommunicate proactively instead of waiting for guests to callPresent maintenance and repair recommendations confidently and clearlyWork closely with technicians to keep the shop productiveFollow up on declined work and future maintenance opportunitiesPay attention to the details of every repair orderTake pride in guest satisfaction and long-term relationshipsStay organized even when the service drive gets busyBuild Your Career With UsThis is more than a customer-service position. It is an opportunity to develop automotive knowledge, sales and communication skills, build relationships with guests, and create a rewarding career in the automotive industry.If you are motivated, competitive, organized, and enjoy taking care of people, we want to meet you.Apply today and see what you can build with Valley Nissan Mitsubishi.Weibel Auto Group is an equal opportunity employer. Employment decisions are based on qualifications, experience, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law.