Registered Nurse/RN - Patient Accommodations

Overview

The Communication Center RN is responsible for coordinating patient admissions and transfers from physician offices and other outside facilities to DCH RMC and NMC. This role is responsible for assuring that patients have appropriate orders and patient status upon admission. The Communication Center RN participates in planning and assignment of hospital beds in conjunction with the Patient Accommodation Staff and Administrative Supervisor.


Responsibilities

Plans, coordinates, and directs quality, compassionate care by maintaining standards of professional nursing practice and creating positive therapeutic relationships with patients/families. Supervises LPNs, PCAs, PCAs/US, US, Ortho Techs and other non-licensed staff.

1. Assesses condition on each assigned patient on admission and on an ongoing basis to include but not limited to the patient's physical condition, psychological status, social status, spiritual and cultural needs, pain assessment/management, nutritional and functional status, developmental or age related factors, and discharge planning needs.
2. Plans, provides, and documents patient and/or significant other education based on physical, behavioral, psychological, developmental, and age-related factors, after identifying barriers to learning.
3. Evaluates and regularly reevaluates patient care; coordinates care planning with patient, family, providers and other disciplines to achieve patient-centered outcomes.
4. Assigns and delegates nursing care to team members in accordance with the patient's needs and the capabilities of the team members.
5. Applies safety principles when performing care
6. Accurately documents observations, care provided, and changes in care plan.
7. Provides accurate handoff reports and participates in unit based huddles
8. Assists in performance improvement (PI) activities by serving on PI teams as warranted, assisting with PI measures and supporting and implementing changes necessary for improvement.
9. Performs initial and annual competency per job class.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

Maintains current Alabama Registered Nurse License and must have at least 5 years registered nurse experience. Critical Care or ED experience preferred. DCH experience preferred. Leadership experience preferred. Must be able to work independently. Excellent communication skills required, i.e. phone answering etiquette, interpersonal skills, and customer service principles. Must be able to prioritize appropriately, coordinate stressful situations effectively, demonstrate self-confidence, leadership skills, and work effectively with various personalities. Previous PC knowledge required with basic keyboarding experience. Must be able to read, write legibly, speak and comprehend English. Customer service abilities including effective listening skills, critical thinking skills, decisive judgment and the ability to work with minimal supervision in a fast pace.


Must be able to read, write legibly, speak, and comprehend English.


WORK CONTEXT

• Communicate with different personalities and engage in face to face discussion
• Dealing with unpleasant or verbally aggressive personalities
• Must be able to deal with conflict
• Must be able to communicate clearly and accurately
• Must be able to receive delegation
• Must be able to work in groups
• Must be able to talk to others to convey information effectively.
• Able to listen to and understand information and ideas presented through spoken word
• Must be able to perform structured and unstructured work
• Must be able to meet time pressure and time lines
• Must be able to perform in exact and accurate manner
• Able to manage staffing schedules to meet census needs
• Must be able to use electronic mail, telephone and texting
• Includes possible exposure to human body fluids, disease, infection, lab chemicals and hazardous materials and/or cleaning solutions

PHYSICAL FACTORS

• Physical presence onsite is essential.
• Vision and hearing normal or correctable to within normal range.
• Able to perform duties with or without reasonable accommodations
• Able to stand, walk, kneel, sit and stoop
• Able to tolerate prolonged periods of sitting.
• Must possess fine motor skills required to conduct data entry.
• Must be able to tolerate prolonged periods of standing and walking
• Must be able to reach reasonable distances in any direction
• Must be able to stand, walk, kneel, bend, sit, stoop and lift
• Must be able to run in an emergency
• Must be able to move fingers in a coordinated manner and must be able to feel and perceive temperature, texture, shape and size with fingertips
• Must be able to move fingers in a coordinated manner
• Must possess stamina to work prolonged shift
• Must be able to handle high levels of stress.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must be able to flex fingers in a coordinated manner for typing.